Measuring the added value of workplace change. Comparison between Theory and Practice

Purpose: Worldwide organisations have introduced more flexibility in place, time and ways of working. In order to be able to define the added value of workplace change, a clear performance measurement system is needed to measure organisational performance in connection to real estate before and after the change. This paper compares various...

Adding value by FM: exploration of management practice in the Netherlands and Denmark

The last decade shows a growing attention into the concept of added value of Facilities Management and Corporate Real Estate Management and how to attain and measure added value. A variety of different types of added value came to the fore such as user value, customer value, financial value, environmental value and relationship value....

How Can Facilities Management Add Value To Organisations As Well As To Society?

The purpose of this paper is to present lessons learnt from a 3 year collaborative research project on the added value of Facilities Management (FM) involving institutions in five European countries. The starting point was the so-called FM Value Map developed earlier by the leader of the research group. The project applied three basic...

Adding Value by FM and CREM in Dutch hospitals

Purpose: To explore if and how Dutch hospital managers steer on adding value by well-considered Facility Management (FM) and Corporate Real Estate Management (CREM), which values are leading, and how adding value is being translated into concrete interventions. Methodology: In addition to a review of literature, eighteen interviews have been...

De toegevoegde waarde van architectuur voor de zorg in ziekenhuizen

The Concept of added value of FM

Purpose: This chapter presents research perspectives and theoretical reflections on the concept of added value of FM from a variety of academic fields.<br/>Methodology: A literature review of the most influential journals within the academic fields of Facilities Management (FM), Corporate Real Estate Management (CREM) and Business to Business...

Comparisons and Lessons Learned

Purpose: To create an overview and evaluation of the achievements of the contributions in this book by identifying, summarising and discussing cross-cutting themes and essential learning points across the former chapters.<br/>Methodology: Based on a purposeful reading of all chapters comparisons are made of the essential theoretical perspectives...

In search for the added value of FM: What we know and what we need to learn

Purpose<br/>– This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management.<br/><br/>Design/methodology/approach<br/>– The starting point is the so‐called FM Value Map, which was presented in a recent article in Facilities by...

What we still need to learn

Purpose: To outline perspectives for further work on the added value of FM and identify relevant ideas and topics for further research and development.<br/>Methodology: The chapter is based on a screening of all the former chapters in the book, input from various workshops with the authors, information from recent literature and exchange of...

Real estate added value and decision-making in hospital infrastructure

This paper explores the concept of adding value to corporate performance by real estate, and how this concept could be applied in decision-making processes for new hospital infrastructure. A literature review forms the starting point for interviews carried out with hospitals‘ CEOs on how real estate added value is perceived and used in design...

Value-based design and management of hospital buildings

The purpose of this paper it to explore the concept of adding value by real estate and related performance indicators, and the way it is or could be applied in value-based design and management of buildings. The concept is being illustrated with research findings on hospital buildings, based on a literature review and ten interviews with CEOs...

The Added Value of FM: Different Research Perspectives

Purpose: This paper aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of Added Value of Facilities Management (FM).<br/>Theory: The starting point is the so-called FM Value Map, which was presented in a paper by Jensen (2009) at the research symposium at EFMC 2009 in...

Impact of real estate interventions on organisational performance

Background: Real estate is increasingly used as a source of improving the performance of organisations by an improved image, cost reductions, increased employee satisfaction and increased labour productivity. A clear conceptual framework and standardised Key Performance Indicators (KPIs) are needed to understand and monitor the effects of real...

Value-based design and management of hospital buildings

The purpose of this paper it to explore the concept of adding value by real estate and related performance indicators, and the way it is or could be applied in value-based design and management of buildings. The concept is being illustrated with research findings on hospital buildings, based on a literature review and ten interviews with CEOs...