The revitalization of service orientation: a business services model

Purpose: Due to the convergence of rapid business developments and digitization challenges, service orientation is back on the research agenda as a concept to improve firms’ business services. Yet, little is known about the type of determinants that are relevant and to what degree they affect a firm’s service-oriented strategy. Design...

Exploring determinants influencing a service-oriented enterprise strategy: An executive management view

Due to the convergence of rapid business developments and digitization challenges firms need to become more agile. A service-oriented enterprise (SOE) strategy is an approach that decomposes an enterprise into business services that are modular, accessible, and interoperable, in which parts can be provided in-house, or outsourced to the...

Business Model Implementation within Networked Enterprises: A Case Study on a Finnish Pharmaceutical Project

In many entrepreneurial projects, the concept of the business model (BM) is used to describe a business idea at a high-level and in a holistic way. However, existing literature pays less attention to implementation (or execution) of BM. Implementation becomes more complex when a BM is proposed by or requires a network of collaborating...

Streamlining cross departmental interactions of back office processes in financial services

Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Simulation (DES) is a method that is able to...

From business transactions to business process work flows: Using DEMO and BPMN

For many years Capgemini has been using the Integrated Architecture Framework (IAF) as guide for the formation of an enterprise architecture. The Integrated Architecture Framework (IAF) constitutes four abstraction levels: the contextual, the conceptual, the logical and the physical abstraction level. When forming an enterprise architecture, one...

Round-trip Business Process Driven SOA modelling between ARIS and Cordys

Business process modelling is the core activity in Business Process Driven SOA. ARIS is as Business Process Analysis (BPA) tool adequate for analyzing and designing business processes, while the execution and monitoring of these processes is empowered by Cordys as Business Process Management Suite (BPMS). The challenge is to enable iterative...