Streamlining cross departmental interactions of back office processes in financial services

Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Simulation (DES) is a method that is able to...

From business transactions to business process work flows: Using DEMO and BPMN

For many years Capgemini has been using the Integrated Architecture Framework (IAF) as guide for the formation of an enterprise architecture. The Integrated Architecture Framework (IAF) constitutes four abstraction levels: the contextual, the conceptual, the logical and the physical abstraction level. When forming an enterprise architecture, one...

Round-trip Business Process Driven SOA modelling between ARIS and Cordys

Business process modelling is the core activity in Business Process Driven SOA. ARIS is as Business Process Analysis (BPA) tool adequate for analyzing and designing business processes, while the execution and monitoring of these processes is empowered by Cordys as Business Process Management Suite (BPMS). The challenge is to enable iterative...