Re-thinking the Role of Citizens in Evaluating Quality of Life in the Smart City

Cities around the world are struggling to cope with global challenges such as climate change, resource constraints, overpopulation, energy, and infrastructure management. To this effect, the “Smart City” concept over the last 20 years has promised to be the gateway to sustainable development and improved quality of life in cities through the use...

Beyond Information-Sharing. A Typology Of Government Challenges And Requirements For Two-Way Social Media Communication With Citizens

Despite great advances in ICT, social media, participatory platforms and mobile apps, we seem to still be locked in the one‑way communication “paradigm” where information flows unilaterally from government to citizens and seldom vice‑versa. As a result, citizens are more receivers rather than conscious producers of information, data, ideas,...