The influence of cognitive bias on crisis decision-making: Experimental evidence on the comparison of bias effects between crisis decision-maker groups

A crisis requires the affected population, governments or non-profit organizations, as well as crisis experts, to make urgent and sometimes life-critical decisions. With the urgency and uncertainty they create, crises are particularly amenable to inducing cognitive biases that influence decisionmaking. However, there is limited empirical...

Improving situation awareness in crisis response teams: An experimental analysis of enriched information and centralized coordination

In responding to an emergency, the actions of emergency response teams critically depend upon the situation awareness the team members have acquired. Situation awareness, and the design of systems to support it, has been a focus in recent emergency management research. In this paper, we introduce two interventions to the core processes of...

A Framework for ICT-Supported Coordination in Crisis Response

Crisis response efforts often require coordinating a previously unknown adhocracy of agencies under time pressure. While current technologies that support coordination are successful for well-defined static process descriptions, they may fall short in the face of more complex and unpredictable scenarios, such as a crisis or emergency. Using...

Crisis response simulation combining discrete-event and agent-based modeling

This paper presents a crisis response simulation model architecture combining a discrete-event simulation (DES) environment for a crisis scenario with an agent-based model of the response organization. In multi-agent systems (MAS) as a computational organization, agents are modeled and implemented separately from the environmental model. We...

Discovery Services in Information Rich Environments

Technology availability has significantly encouraged information sharing in organizational coordination processes distributed over various (geographically) locations. However, the huge amount of available information, the heterogeneous nature of the information resources, and the information seekers dynamically changing information needs make it...