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document
Li, R. (author)
With the rapid development in the past century, the air transport network has become one of the most important infrastructure networks for both the domestic and global economy. Within an airline, the maintenance area is responsible for planning and executing all preventive actions required to meet safety standards including maintenance tasks,...
doctoral thesis 2020
document
Simonse, LWL (author), Albayrak, A. (author), Starre, Susan (author)
In this article, we focus on the design method of mapping the patient journey in order to support the inclusion of the patient perspective into care service innovations. Increasingly, designers in health use the patient journey approach, however, its method is relatively poorly documented. To ground the activities of the patient journey method,...
journal article 2019