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Desmet, P.M.A. (author), Xue, H. (author), Xin, X (author)This paper introduces a five-day intensive course, conducted over five years from 2018 to 2022, aimed at teaching emotion-driven design (EDD) to graduate students with diverse disciplinary backgrounds at Beijing Normal University. EDD is the practice of designing products or services that are informed by user or consumer emotions and/or aim to...journal article 2023
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Desmet, P.M.A. (author), Xue, H. (author), Xin, X (author), Liu, W.L. (author)This paper presents a five-day intense course that teaches “emotion-driven design”<br/>(EDD) to graduate students with a broad variety of disciplinary backgrounds at the<br/>Faculty of Psychology, Beijing Normal University. We introduce seven principles<br/>drawn from design-relevant emotion knowledge that informed the design of the<br/>course’s...conference paper 2022
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Esnaf-Uslu, P. (author), Desmet, P.M.A. (author), Schifferstein, Hendrik N.J. (author)This article introduces the concept of mood sensitivity: a service agent's ability to detect mood during service encounters and customize their interaction style accordingly, with the purpose of improving service encounters as a whole. We report on an experience sampling study that explored the role that mood plays in service provision....journal article 2022
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Ozkaramanli, D (author), Desmet, P.M.A. (author), Ozcan Vieira, E. (author)Personal dilemmas are inspiring phenomena, which can stimulate design creativity and reflection on users’ goals and values. This paper aims to provide an overview of the main challenges involved in Dilemma-Driven Design (DDD). We first introduce three main activities performed when designing with dilemmas: Identifying dilemmas (discovery),...journal article 2020
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Yoon, J.K. (author), Pohlmeyer, A.E. (author), Desmet, P.M.A. (author), Kim, C (author)ABSTRACT Central to the present paper is the question of how designers can be supported to deliberately facilitate positive emotional experiences. Related to this, the paper provides an overview of the research on design for positive emotions, its issues, and opportunities for further investigations. The practical relevance of transcending the...journal article 2020
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Ozkaramanli, D. (author), Desmet, P.M.A. (author), Ozcan Vieira, E. (author)Users often have conflicting concerns (i.e., dilemmas), such as ‘embracing change vs. following tradition.’ Design can resolve these dilemmas through simultaneously fulfilling conflicting user concerns. This paper proposes three abstraction levels for framing user concerns when formulating dilemmas. In a large-scale industry project, we...journal article 2018
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Yoon, J. (author), Pohlmeyer, A.E. (author), Desmet, P.M.A. (author)The range of positive emotions experienced in human-product interactions is multifarious. Differentiating positive emotions (e.g., joy, love, hope, and interest) and having an awareness of associated expressive interaction qualities (e.g., playful, careful, persistent and focused interaction) can support designers to influence users'...journal article 2017
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Laurans, Gaël (author), Desmet, P.M.A. (author)Graphical self-report tools are increasingly used to collect data<br/>on users’ emotional responses to products, yet most of these tools have<br/>only undergone minimal validation. A systematic set of animations was<br/>developed to allow participants in design research and other fields to report<br/>their feelings without relying on the nuances...journal article 2017
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Yoon, J (author), Pohlmeyer, A.E. (author), Desmet, P.M.A. (author)This paper reports a study that explored the usefulness of positive emotional granularity (PEG) in the product development process. PEG<br/>reflects the ability to interpret and represent the experience of positive emotions with precision and specificity. Interviews were conducted<br/>with twenty-five design professionals to understand their...journal article 2016
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Yoon, J (author), Desmet, P.M.A. (author), Pohlmeyer, A.E. (author)Background Card-based design tools have gained popularity as a means to communicate<br/>research insights and to make them usable in a design process. There are various examples of card<br/>tools and guidelines for developing a card set itself, yet there has been little research into how the<br/>usage of card tools can be systematically...journal article 2016
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Yoon, J. (author), Pohlmeyer, A.E. (author), Desmet, P.M.A. (author)<p> The range of positive emotions experienced in human-product interactions is diverse, and understanding the differences and similarities between these positive emotions can support emotion-driven design. Yet, there is little knowledge about what kind of tool would be effective to leverage the differentiated nature of positive emotions in...conference paper 2016
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Thoring, K.C. (author), Bellermann, Frederik (author), Mueller, Roland M. (author), Badke-Schaub, P.G. (author), Desmet, P.M.A. (author)Emotion measurement is a vital aspect for new product development and product improvements (see e.g. P. Desmet & Schifferstein, 2012). Nowadays, new technological devices, data mining, and social media offer many opportunities to invigorate design research. This paper tries to combine both aspects by exploring the question, how new...conference paper 2016
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- Yoon, J. (author), Pohlmeyer, A.E. (author), Desmet, P.M.A. (author) conference paper 2014
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Yoon, J. (author), Pohlmeyer, A.E. (author), Desmet, P.M.A. (author)This paper addresses how design activities can be supported to evoke nuanced positive emotions through a design case. The topic of nuances of positive emotions and values of differentiating positive emotions in a design process are discussed. The case follows appraisal approach, which implicates that the way people appraise an event determines...conference paper 2014
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Ortíz Nicolás, J.C. (author), Aurisicchio, M. (author), Desmet, P.M.A. (author)This study reports quantitative research into two basic dimensions of emotions: pleasantness and arousal. Fifty-nine participants evaluated these two dimensions for a set of twenty-five positive emotions in relation to human-product interactions. Three levels of arousal were iden- tified: ‘exciting’, ‘median’ and ‘calm’. Nine emotions were found...conference paper 2014
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Ruijs, F. (author), Desmet, P.M.A. (author), Sonneveld, M.H. (author)The design & emotion research domain has produced a rich palette of theoretical and methodological approaches that support designers in their attempts to ‘design for emotion’. In this paper, we focus on situations that involve negative emotions that cannot easily be ‘solved’ through design (for example, sadness caused by the loss of a loved one)...conference paper 2013
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Ortiz Nicolas, J.C. (author), Aurisicchio, M. (author), Desmet, P.M.A. (author)This study reports qualitative research about how users experience great products. Eighteen interviews were conducted in which participants were asked to bring along a ‘great’ product that they own. During the interviews participants explained why they consider a product great and how they experience it. The experiences were categorised in two...conference paper 2013
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Yoon, J. (author), Desmet, P.M.A. (author), Pohlmeyer, A.E. (author)This paper introduces a tool that has been developed to facilitate emotional granularity in design: ‘Embodied Typology of Positive Emotions’. Emotional granularity reflects individual differences in the ability to precisely represent and interpret one’s own and others’ emotional states, referring to distinct emotion words rather than merely to a...conference paper 2013
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Fokkinga, S.F. (author), Desmet, P.M.A. (author)This paper demonstrates how designers can enrich user experiences by purposefully involving negative emotions in user-product interaction. This approach is derived from a framework of rich experience, which explains how and under what circumstances negative emotions make a product experience richer and enjoyable. The approach consists of three...journal article 2013
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Desmet, P.M.A. (author)The study of user emotions is hindered by the absence of a clear overview of what positive emotions can be experienced in humanproduct interactions. Existing typologies are either too concise or too comprehensive, including less than five or hundreds of positive emotions, respectively. To overcome this hindrance, this paper introduces a basic...journal article 2012
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