Supporting restoration in the home-work setting: Biophilic design to re-establish the boundaries between work and private life

The amount of people working from home has been increasing. However, working from home has its issues and consequences. The degree to which one experiences recovery from stress and fatigue is limited when working from home, which has consequences on motivation, performance, health, and well-being. The aim of this project was...

From emergency department to acute medical unit: Optimizing the patient experience journey by design

In the medical world the focus is shifting from a clinical perspective towards a user experience perspective. The Leids University Medical Centre has the vision to put the patient central. Therefore in this project the patient experience was optimized by design within the current Integral Patient Logistics Project at the Acute Medical Unit at...

Patient journey mapping, a consulting service for Capgemini Consulting

CONTEXT & GOAL OF THE PROJECT This graduation project was done in collaboration with Capgemini, one of the biggest organizations in the field of management consultancy and information and communication technology. More specifically, the project was done for the Dutch consulting groups ‘Public & Health’, and ‘Digital Customer Experience’ (DCX)....

Designing a social TV experience

The assignment Ziggo has no unique social media service or feature in their Ziggo interface proposition. My assignment was to design social TV features for this Ziggo interface. The target group were the ‘Young & single’ (16-34 years). The approach Vision in Product design was combined with Contextmapping to create a meaningful and coherent...

“The development of a research method that enables Philips to obtain and leverage rich insights on end-users experience in early value creating stages of the product development process.”

This graduation study investigates how (methods like) contextmapping can be applied within a large multinational company such as Philips. This Master Thesis shows the development of a research method for Philips to obtain and leverage rich experience research in the early value creating stages of its product development processes. The method...