A typology for the university campus as a living lab for Facility Management education and research

Background and aim - The university campus is a built environment facilitating activities centred around learning and knowledge development. This confluence of activities makes the university campus uniquely suited to bring together stakeholders and to generate meaningful experiences to not only learn about but also further develop the...

Digital trends in FM - Awareness gap between end users and service providers

Background and aim - Emerging digital technologies are defining the future of FM. In this process of transformation, stakeholders involved must ensure balanced development. This paper presents the results of an extensive survey on the perception of digital trends in FM. Purpose of the survey was to identify possible awareness gaps between end...

The value of FM for a healthy urban environment; application of the FM Value Map to Urban FM

Background and aim - Facility management is the art of facilitating the core process of a company, providing an inspiring and healthy environment for both employees and clients. When the perspective would be broadened from healthy buildings to healthy cities, what value could be added by an “Urban FM” approach, facilitating living in a city,...

BIM-based information model for the provision of the demandoriented facility management services janitorial cleaning

Background and aim - Facility management (FM) refers to multidisciplinary activities pertaining to performance-based or results-based delivery. Although results-based delivery provides economic benefits, missing definitions of the demands on executing facility services (FS) present a challenge to contractors. Existing sensor-based systems for...

Principals and Suggestions for Sustainable Materials Management within Facility Management

Background and aim - Many countries signed the Paris Agreement to mitigate global average temperature rise. In this context, Dutch government decided to realize a reduction of 50% using resources and raw materials in 2030. This paper explores how practice-based research into facility operations can contribute to this aim. Methods / Methodology -...

Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction

Background and aim - The objective and research question is to measure the satisfaction of internal customers with various real estate services in the context of the operational utilization phase. Methods / Methodology - Methodologically, the study is based on the context-related application and use of the structural equation model for measuring...

Design and analysis procedure for centrifuge devices with a Product Lifecycle Management (PLM) system

Structural analysis of new devices to be used in centrifuge facilities can be a challenging task. Initial calculations, based on simple basic static principles, are usually used. However, as devices placed in a geotechnical centrifuge are often complex structures, advanced analysis methods to assess their performance under enhanced acceleration...