Supporting agents for working with the airport security lane

In June 2015, Amsterdam Airport Schiphol (AAS) changed its security check at the gate to centralized security for the entire airport. New security lanes were developed by Scarabee Aviation Group for those centralized areas to increase security, efficiency, passenger flow and experience. Lots of customer research about passenger experience is...

A Roadmap to applying Gamification to improve Commercial Standard Processes

Businesses are continuously looking for innovative ways to improve their business processes. This is where gamification can be of added value, since it is an increasingly popular strategic instrument, which can influence behaviour and enhance performance and productivity. Currently, there are numerous knowledge gaps concerning the implementation...