"uuid","repository link","title","author","contributor","publication year","abstract","subject topic","language","publication type","publisher","isbn","issn","patent","patent status","bibliographic note","access restriction","embargo date","faculty","department","research group","programme","project","coordinates"
"uuid:266e6da7-0f85-45f5-ad72-0d81ff5f7bcb","http://resolver.tudelft.nl/uuid:266e6da7-0f85-45f5-ad72-0d81ff5f7bcb","A Study of ICT Firm Innovativeness in Indonesia Influencing Conditions and Design of a Change Strategy","Syamsuri, L.M. (TU Delft Economics of Technology and Innovation)","Roosenboom-Kwee, Z. (promotor); van Geenhuizen, M.S. (promotor); Delft University of Technology (degree granting institution)","2024","This PhD study investigates the challenges of and proposes potential solutions to relatively low innovativeness of small and medium-sized enterprises (SMEs) in the ICT sector in Indonesia. Since there is not much understanding of apparent ‘missed opportunities’ in Indonesia's ICT sector, there is a need to investigate internal conditions that affect innovativeness at the firm level (firm-specific managerial and competence factors) as well as external factors, such as networks’ knowledge spillovers and foreign direct investment (FDI). Low innovativeness also indicates the urgency for the country to take necessary actions, such as improving ICT education to stimulate more ICT talent, enhancing strategies to attract more investment in the ICT industry, and reducing the digital divide between regions. Considering the geographical and cultural uniqueness of Indonesia, this thesis further proposes a set of change strategies to improve the innovativeness of the ICT sector in the country.
The study starts with the introduction and problem statement (Chapter 1). This is followed by a discussion of theories on Resource-Based View, Dynamic Capability, Agglomeration and Entrepreneurial Ecosystem, Culture, and Multi-actor theory (Chapter 2). Such broad approach is taken to enable a theory-underpinned broad scan of empirical reality. In this chapter several hypotheses are formulated that will be investigated in the empirical chapters that focus on the firm level. Next, Chapter 3 discusses the problematic situations and opportunities in the ICT sector in Indonesia (sector-level study). Although the ICT sector is a fast-growing sector in Indonesia, one of the problematic situations is that Indonesia is still a net-importer of ICT, which draws attention to innovativeness of domestic firms. In addition, the disparity of ICT infrastructure within the country is relatively wide between the western and eastern regions. The sector-level study in Chapter 3 is followed by a discussion on a set of conditions of ICT innovativeness at the firm level, including specific internal management conditions, and external and entrepreneurial ecosystem conditions in Chapter 4. The empirical results in this chapter are derived from an e-survey among 260 ICT firms (mainly small- and medium-sized), spread over Indonesia, and from estimation of multiple regression models. The findings suggest that firm capabilities and external knowledge spillovers positively influence firm innovativeness only after having reached relatively high values, as indicated by a quadratic relation. Moreover, the country’s entrepreneurial culture faces a ‘strong power distance’ or hierarchy that needs to be transformed for developing innovation. Chapter 5 examines the development differences between the Jakarta area (core region) and the rest of Indonesia (non-core regions) and how each of the conditions influence innovativeness in these regions. The study in Chapter 5 indicates that core and non-core regions in the country show differences in the entrepreneurial ecosystem and firm capabilities in various aspects. In the non-core regions, the innovativeness relationships with the management conditions and entrepreneurial ecosystem seem weaker than those in the core region. The most pressing outcome for non-core regions is that non-core regions have relatively modest firm-internal capabilities but also small potentials in the entrepreneurial ecosystem. The non-core regions also need to expend more effort on increasing innovativeness in terms of ICT skills and manager cognitive capability. Next, through change strategy formulation and in-depth understanding of innovativeness based on the empirical findings in Chapters 3, 4 and 5, the design of innovation change strategies in the ICT sector in Indonesia is explained (Chapter 6). This chapter provides direction for a set of solutions following empirical analysis at the firm level in the ICT sector for the entire country and two different regions. Chapter 6 also presents the elaboration of collaborative policymaking to improve policy implementation in Indonesia’s ICT sector, including more attention for consultation and deliberation between stakeholders and for evaluation. Chapter 7 discusses suggestions for making the study transferable in practice and the key contributions of the study. Chapter 8 concludes the study with reflections on the whole PhD study and discussions of the limitations of the research and suggestions for future research.
Three key conclusions from the empirical part of the study can be mentioned as follows. First, compared to larger firms, small firms in Indonesia have to put extra effort into learning to increase innovativeness. In this regard, the study found some non-linear relations (mostly quadratic) in management capabilities, especially in the ICT skills. This situation calls for improvement of small firms’ management capabilities, in particular ICT skills combined with market-related skills. Second, a relatively weak positive influence of urban environment and somewhat stronger positive influence of clusters can be found in the study. For example, the study could support theoretical ideas of agglomeration advantages (e.g., benefits of knowledge spillovers in metropolitan areas). The findings confirm the positive influence of networks within clusters. As the third conclusion, firm innovativeness tends to have a non-linear relationship with FDI, suggesting increasing returns (benefits), despite firm limitation to use FDI opportunities fully. In addition, the study found that the core and non-core regions in Indonesia differ in most firm-internal conditions, including management and entrepreneurial ecosystem conditions. For instance, ICT skill level is much higher in the core region than that in the non-core regions.
The key scientific contribution of this PhD study is in extending general innovation theories with a partially densely populated developing country like Indonesia, characterised by low technological level and low innovativeness mainly among small firms. The study reveals the extent to which the phenomenon in the developing countries can confirm or refute what has been postulated for developed countries, for example, concerning ambitions to be innovative and power structure within firms. As the policy contribution, the study suggests a new (policy) approach to respond to the many challenges in Indonesia, namely, in improving policymaking concerning conditions for innovation. The related approach is collaborative policymaking, including all stakeholders involved, in particular those at the level of practical policy implementation, with more emphasis on consultation and deliberation between them. The study also suggests a new approach at the firm level referring to ‘co-creation of inventions with customers’, which is relatively new in innovation practice in Indonesia.
Further, some limitations are inevitable due to financial and time constraints during this PhD study, including survey tools and representation of particular regions (e.g., Papua), though attempts were made to overcome the limitations by interviewing practitioners and experts. The study provides a number of suggestions for future research, including: first, to tackle the reluctance of SMEs to act as respondents, future research may extend and complement the survey in this PhD study through other data collection techniques, e.g., via professional surveyor. Second, future research may consider conducting an in-depth survey and complement it with interviews to identify other important qualitative aspects that have remained beyond the study, for instance cultural influence in innovativeness. Third, to use an advanced model assessment technique, such as Structural Equation Modelling (SEM), to evaluate whether theoretical models, including complex interactions between influencing factors, are plausible when compared to observed data. Fourth, the use of agglomeration index to allow the evaluation of the intensity of spatial agglomeration in a single sector and make a comparative analysis among different sectors. Fifth, to obtain the outcome in improving management conditions through a cascading strategy because the cascades process allows the firm to overarch the strategy throughout the organisation and create a supporting strategy for the firm’s entire value chain of activities to ensure the execution of management change. And sixth, a recommendation for collaborative experimentation to identify best practice, e.g., in co-creation.
Overall, this PhD research fills the gaps of innovation studies in Indonesia such as the incomplete focus of existing studies that are limited to a specific region of Indonesia (i.e., western Indonesia) and the limited follow-up for policy solution in practice. To the best of our knowledge, this PhD study is one of the few studies that covers large regions of Indonesia focusing on ICT sectors and also proposes policy and management solutions.
2AS) for healthcare systems to enhance patients’ medication safety. The scheme employs bitwise XOR, circular left–right rotations, and our proposed ultralighweight reformation operation to achieve higher-level security. The security and privacy evaluations demonstrate that ER2AS scheme resists several known security attacks. The performance analysis also demonstrates that it incurs lower computation and storage overhead on the RFID tags, thus making it practical to be implemented in real-time healthcare environments.","Authentication; ICT; Reformation; RFID; Ultralightweight","en","journal article","","","","","","Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.","","2023-10-23","","","Cyber Security","","",""
"uuid:16a7b661-28da-4f00-b7d7-a8d4c0da57d9","http://resolver.tudelft.nl/uuid:16a7b661-28da-4f00-b7d7-a8d4c0da57d9","Solo Dining at Home in the Company of ICT Devices","Nicolau i Torra, N. (Student TU Delft); Lemke, M. (TU Delft Design Aesthetics); Huisman, G. (TU Delft Human Information Communication Design)","","2022","The consumption of a solo meal is often subject to negative associations. Studies indicate that solo diners use information and communication technology (ICT) devices such as smartphones, to mitigate negative experiences such as boredom and loneliness, especially when dining in a public context. However, we know less about the motivation to use such devices and consequent meal experiences in a private context. For this exploratory qualitative study, we asked participants to fill out a cultural probe kit to capture their dining experience and use of ICT devices over a period of seven days. Once completed, the content was discussed with participants during a semi-structured interview. Data was analyzed using thematic analysis in a deductive and inductive form leading to four themes: (1) The experience of eating with others; (2) The use of electronic devices while eating; (3) The meaning of food; and (4) Relaxing features and influences. Participants indicated that eating alone can be a pleasurable experience that people enjoy and perceive as relaxing. ICT devices were named to play an essential part in the dining experience. The entertainment that devices provide can mitigate feelings of loneliness and uncomfortable silence when eating by oneself. We reflect on the findings and point out potential design avenues for future studies.","solo dining; cultural probe; qualitative; eating alone; ICT; dinner; eating behavior","en","journal article","","","","","","","","","","","Design Aesthetics","","",""
"uuid:dd107fa1-dd21-474f-884a-98b788280711","http://resolver.tudelft.nl/uuid:dd107fa1-dd21-474f-884a-98b788280711","‘Data sovereignty’ or ‘Data colonialism’? Exploring the Chinese involvement in Africa’s ICTs: a document review on Kenya","Calzati, S. (TU Delft Urban Data Science)","","2022","Information and Communication Technologies (ICTs) have become a crucial sector of China–Africa relations. As scholars have noted, Africa’s 4th Industrial Revolution (4IR) risks transforming into a new ‘scramble’ with foreign actors harnessing Africa’s data. The present article explores this issue at a discursive level, i.e. delving into policies, bilateral agreements, and laws. The focus is specifically on Kenya in that it is one of the most developed ICT markets in Africa and it is here that the Chinese tech giant Huawei began its investments in 1998. Via a document review, the article provides a preliminary discursive assessment of the extent to which Kenyan actors are effectively (dis)empowered with regard to their own 4IR. The analysis shows that both pan-African and bilateral agreements remain at a high level of abstraction: while this is the typical Chinese way of framing discourses on technological innovation, it also leaves room for political manoeuvring and potential forms of data colonialism.","China–Africa relations; data colonialism; data sovereignty; ICTs; Kenya","en","journal article","","","","","","","","","","","Urban Data Science","","",""
"uuid:9ac826a1-2203-4f23-b074-3d765abd73e3","http://resolver.tudelft.nl/uuid:9ac826a1-2203-4f23-b074-3d765abd73e3","Circular Strategies Enabled by the Internet of Things: Opportunities, Implementation Challenges, and Environmental Impact","Ingemarsdotter, E.K. (TU Delft Circular Product Design)","Balkenende, A.R. (promotor); Jamsin, E. (copromotor); Delft University of Technology (degree granting institution)","2021","The concept of a ‘Circular Economy’ (CE) has been gaining traction in business, policy, and academia. It envisions an economy powered by renewable energy in which the value of products and materials are preserved for as long as possible. ‘Design for Circular Economy’ is emerging as a research field as well as a branch of sustainable design practice. Design strategies for the CE include energy and material efficiency, increased utilization, maintenance, repair, reuse, remanufacturing, and recycling.
As more and more products are equipped with digital functionalities and connected to the ‘Internet of Things’ (IoT), new opportunities arise for circular and sustainable design. However, research at the intersection between IoT and CE is still in an early phase and companies are only starting to explorewhat is possible. There is still a lack of research-based design guidance for companies aiming to use IoT to support ‘circular strategies’. In particular, little is known about the actual environmental impact of IoTenabled circular strategies.
This thesis sets out to study how companies can use IoT to support circular strategies. By doing so, the aim is to provide guidance to companies who want to design and implement circular products and services. Focus is placed on understanding the opportunities for companies, as well as the implementation challenges and environmental impact of IoT-enabled circular strategies.","Circular Economy; Digitalization; Circular Business Models; Sustainable ICT; Condition-Based Maintenance; Life Cycle Assessment","en","doctoral thesis","","978-94-6366-369-4","","","","","","","","","Circular Product Design","","",""
"uuid:c54448de-a03c-4af0-b103-d3a1f9a287f9","http://resolver.tudelft.nl/uuid:c54448de-a03c-4af0-b103-d3a1f9a287f9","The influence of ICT diffusion and globalization on the quality of governance: A study using panel data from ASEAN countries","Omar, Normah (Universiti Teknologi MARA); Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology); Said, Jamaliah (Universiti Teknologi MARA); Sohag, Kazi (Ural Federal University)","","2021","Information and Communication Technology (ICT) supports the sharing of information to improve the Quality of Governance (QoG). Many studies found a relationship between ICT diffusion and globalization and between ICT diffusion and the Quality of Governance. This study investigates the influence of both ICT diffusion and globalization in explaining the country level QoG while incorporating gross domestic product (GDP) per capita, human capital, and government expenditure in the context of the ASEAN (Association of Southeast Asian Nation) region. To this end, we used Panel Autoregressive Distributed Lags (ARDL) to analyze panel data from 1984 to 2017. In contrast to research conducted in other countries, our research shows that the impact of ICT diffusion on QoG is not significant in the ASEAN region. The findings can be explained by a lack of coherent ICT-strategy among the countries and a lack of institutional mechanisms to ensure ICT efforts’ effectiveness. However, the relationship between globalization and QoG is positive and significant.","ASEAN countries; developing countries; globalization; governance quality; ICT diffusion","en","journal article","","","","","","","","","","","Information and Communication Technology","","",""
"uuid:b656b7d2-d605-4993-9420-bc93f5df82a4","http://resolver.tudelft.nl/uuid:b656b7d2-d605-4993-9420-bc93f5df82a4","Transportation technologies, sharing economy, and teleactivities: Implications for built environment and travel","Mouratidis, Kostas (Norwegian University of Life Sciences (NMBU)); Peters, Sebastian (Norwegian University of Life Sciences (NMBU)); van Wee, G.P. (TU Delft Transport and Logistics)","","2021","This paper reviews how teleactivities, the sharing economy, and emerging transportation technologies – components of what we could call the “App City” – may influence travel behavior and the built environment. Findings suggest that teleactivities may substitute some trips but generate others. Telework and teleconferencing may reduce total travel. Findings on the sharing economy suggest that accommodation sharing increases long-distance travel; bikesharing is conducive to more active travel and lower car use; carsharing may reduce private car use and ownership; ridesourcing (ridehailing) may increase vehicle miles traveled; while the implications of e-scooter sharing, ridesharing, and Mobility as a Service are context-dependent. Findings on emerging transportation technologies suggest that private autonomous vehicles and urban air mobility may increase total travel, whereas autonomous buses may lead to reduced car use. Implications of App Cities for the built environment include new transport systems and land use changes due to behavioral changes.","Coronavirus disease (COVID-19) pandemic; Emerging mobility; Information and communications technology (ICT); Literature review; Smart cities; Urban form","en","journal article","","","","","","","","","","","Transport and Logistics","","",""
"uuid:b271e687-3728-47aa-a47c-98848d11391b","http://resolver.tudelft.nl/uuid:b271e687-3728-47aa-a47c-98848d11391b","Identifying mechanisms for achieving voluntary data sharing in cross-sector partnerships for public good","Susha, Iryna (Orebro University); Rukanova, B.D. (TU Delft Information and Communication Technology); Ramon Gil-Garcia, J. (University at Albany - State University of New York); Tan, Y. (TU Delft Information and Communication Technology); Hernandez, Mila Gasco (CTG at University at Albany)","Chen, Yu-Che (editor); Salem, Fadi (editor); Zuiderwijk, Anneke (editor)","2019","It has been advocated that sharing business data can generate public value. Still this information sharing often needs to be done on voluntary basis and that often poses major challenges. The main research question addressed in this paper is: How is voluntary information sharing to create public value achieved and what are the drivers and mechanisms to achieve that? While voluntary information sharing to achieve public value is recognized in the eGovernment literature, this literature is limited to understand how such information sharing can be achieved. To address the research question, we borrow a framework of platforms for cross sector social partnerships from organization studies and use it as a conceptual lens to structure the analysis of three case studies where voluntary information sharing was achieved in different domains. Building on the framework and our case analysis, we distinguish three types of information sharing collaborations, namely Resource-dependence platform, Social Issue platform, and Societal Sector platform which allow to distinguish the motivations why parties enter into voluntary information sharing collaborations. Our analysis suggests that while the higher goal of the voluntary information sharing may be the same (i.e. to create public value), parties are driven by different motivations of why they enter into the information sharing collaborations. Furthermore, in each of these different types of collaborations the mechanisms of how the information sharing was achieved, as well as the role the government can play, differ.","Business-government; Cross-sector social partnership; Disaster response; ICT; Information sharing; International trade; Interorganizational collaboration; NGO-government; Public value","en","conference paper","Association for Computing Machinery (ACM)","","","","","Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.","","2019-12-31","","","Information and Communication Technology","","",""
"uuid:22537d8c-9e76-4798-9561-fc58d9e2f7fa","http://resolver.tudelft.nl/uuid:22537d8c-9e76-4798-9561-fc58d9e2f7fa","Public sector innovativeness and public values through information and communication technologies","Cubuk, Ecem Buse Sevinc (Adnan Menderes University); Karkin, N. (TU Delft Information and Communication Technology; Pamukkale University); Yavuz, Nilay (Middle East Technical University)","Chen, Yu-Che (editor); Salem, Fadi (editor); Zuiderwijk, Anneke (editor)","2019","In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions “the paradox of publicness” [3, 4] by referring the “special status of public organization” claim of [5] and “publicness theory” of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions.","ICTs; Public sector innovation; Public values","en","conference paper","Association for Computing Machinery (ACM)","","","","","","","","","","Information and Communication Technology","","",""
"uuid:4b4d2858-1395-437e-9605-b219c895867d","http://resolver.tudelft.nl/uuid:4b4d2858-1395-437e-9605-b219c895867d","Information and communication technology enabling partnership in person-centred diabetes management: Building a theoretical framework from an inductive case study in the Netherlands","Wildevuur, Sabine E. (Vrije Universiteit Amsterdam; Waag Technology and Society-Care); Simonse, LWL (TU Delft Methodologie en Organisatie van Design); Groenewegen, Peter (Vrije Universiteit Amsterdam); Klink, Ab (Vrije Universiteit Amsterdam)","","2019","Objectives The aim of this paper is to construct a theoretical framework for information and communication technology (ICT)-enabled partnership towards diabetes management. Design We conducted an inductive case study and held interviews on the development and use of an artificial pancreas (AP) system for diabetes management. Setting The study was carried out in the Netherlands with users of an AP system. Participants We interviewed six patients with type 1 diabetes, five healthcare professionals (two medical specialists and three diabetes nurses), and one policy advisor from the Ministry of Health, Welfare and Sport. Results We built a new theoretical framework for ICT-enabled person-centred diabetes management, covering the central themes of self-managing the disease, shared analysing of (medical) data and experiencing the partnership. We found that ICT yielded new activities of data sharing and a new role for data professionals in the provision of care as well as contributed to carefree living thanks to the semiautomated management enabled by the device. Our data suggested that to enable the partnership through ICT, organisational adjustments need to be made such as the development of new ICT services and a viable financial model to support these services. Conclusion The management of diabetes through ICT requires an adjustment of the partnership between persons with the chronic condition and the healthcare professional(s) in such a way that the potential for self-managing the condition by analysing the newly available (medical) data (from the AP system) together leads to an experience of partnership between patients and healthcare professionals.","chronic disease management; ehealth; ICT; person-centred care; type 1 diabetes","en","journal article","","","","","","","","","","","Methodologie en Organisatie van Design","","",""
"uuid:75ca9ecd-8d03-4e8d-90f2-df60ee360a50","http://resolver.tudelft.nl/uuid:75ca9ecd-8d03-4e8d-90f2-df60ee360a50","Understanding how Amsterdam City tourism marketing addresses cruise tourists’ motivations regarding culture","Dai, T. (TU Delft OLD History of Architecture & Urban Planning; Southeast University); Hein, C.M. (TU Delft History, Form & Aesthetics); Zhang, Tong (Southeast University)","","2019","This paper argues that a gap exists between the marketing of shore excursions and cruise tourists’ expectations of ‘local flavor’ experiences. The paper first establishes that this discrepancy exists, then aims to refine the focus of marketing and promotion, and finally proposes strategies for improving cruise tourists’ satisfaction. Amsterdam, a city eager to attract more cruise tourists, is chosen as the case area to evaluate the alignment of marketing and passenger expectation. The study is based on an analysis of tours proposed by cruise companies, using a word frequency analysis of their narratives, and on structured interviews with 228 passengers. The result indicates that marketers should more effectively focus on and promote ‘local flavor’ experience. They could place a stronger emphasis on local identity by cooperating with more local partners and engaging tourists in product design.","Amsterdam; Cultural tourism; ICT; Motivation; Satisfaction; Sea cruise tourism; Shore excursion; Tourism marketing","en","journal article","","","","","","","","","","","OLD History of Architecture & Urban Planning","","",""
"uuid:f2dfd761-1612-49bd-ab65-9fa1cbfc8b86","http://resolver.tudelft.nl/uuid:f2dfd761-1612-49bd-ab65-9fa1cbfc8b86","Theory and practice of linked open statistical data","Tambouris, Efthimios (University of Macedonia); Kalampokis, Evangelos (University of Macedonia); Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology); Matheus, R. (TU Delft Information and Communication Technology); Hermans, Paul (ProXML); Kalvet, Tarmo (Tallinn University of Technology)","","2018","The number of Open Statistical Data available for reuse is rapidly increasing. Linked open data technology enables easy reuse and linking of data residing in different locations in a simple and straightforward manner. Yet, many people are not familiar with the technology standards and tools for making use of open statistical data. In this tutorial, we will introduce Linked Open Statistical Data (LOSD) and demonstrate the use of LOSD technologies and tools to visualize open data obtained from various European Countries. We will also give the participants the opportunity to use these tools thus obtaining a personal experience on their capabilities.","ICT Tools; Linked Open Data; Linked Open Statistics","en","conference paper","Association for Computing Machinery (ACM)","","","","","","","","","","Information and Communication Technology","","",""
"uuid:67df6464-fbd1-4186-872c-9401d26a8283","http://resolver.tudelft.nl/uuid:67df6464-fbd1-4186-872c-9401d26a8283","Robots and us: towards an economics of the ‘Good Life’","Naastepad, C.W.M. (TU Delft Economics of Technology and Innovation); Mulder, Jesse M. (Universiteit Utrecht)","","2018","(Expected) adverse effects of the ‘ICT Revolution’ on work and opportunities for individuals to use and develop their capacities give a new impetus to the debate on the societal implications of technology and raise questions regarding the ‘responsibility’ of research and innovation (RRI) and the possibility of achieving ‘inclusive and sustainable society’. However, missing in this debate is an examination of a possible conflict between the quest for ‘inclusive and sustainable society’ and conventional economic principles guiding capital allocation (including the funding of research and innovation). We propose that such conflict can be resolved by re-examining the nature and purpose of capital, and by recognising mainstream economics’ utilitarian foundations as an unduly restrictive subset of a wider Aristotelian understanding of choice.","Philosophical foundations of economics; homo economicus; responsible research and innovation (RRI); capital; productivity growth; ICT; IT; Aristotle; golden mean; inclusive society; telos; technological unemployment","en","journal article","","","","","","","","","","","Economics of Technology and Innovation","","",""
"uuid:5f42c0ab-650b-4815-b26b-4abf344557aa","http://resolver.tudelft.nl/uuid:5f42c0ab-650b-4815-b26b-4abf344557aa","Towards benchmarking citizen observatories: Features and functioning of online amateur weather networks","Gharesifard, M. (TU Delft Water Resources; IHE Delft Institute for Water Education); Wehn, Uta (IHE Delft Institute for Water Education); van der Zaag, P. (TU Delft Water Resources; IHE Delft Institute for Water Education)","","2017","Crowd-sourced environmental observations are increasingly being considered as having the potential to enhance the spatial and temporal resolution of current data streams from terrestrial and areal sensors. The rapid diffusion of ICTs during the past decades has facilitated the process of data collection and sharing by the general public and has resulted in the formation of various online environmental citizen observatory networks. Online amateur weather networks are a particular example of such ICT-mediated observatories that are rooted in one of the oldest and most widely practiced citizen science activities, namely amateur weather observation. The objective of this paper is to introduce a conceptual framework that enables a systematic review of the features and functioning of these expanding networks. This is done by considering distinct dimensions, namely the geographic scope and types of participants, the network's establishment mechanism, revenue stream(s), existing communication paradigm, efforts required by data sharers, support offered by platform providers, and issues such as data accessibility, availability and quality. An in-depth understanding of these dimensions helps to analyze various dynamics such as interactions between different stakeholders, motivations to run the networks, and their sustainability. This framework is then utilized to perform a critical review of six existing online amateur weather networks based on publicly available data. The main findings of this analysis suggest that: (1) there are several key stakeholders such as emergency services and local authorities that are not (yet) engaged in these networks; (2) the revenue stream(s) of online amateur weather networks is one of the least discussed but arguably most important dimensions that is crucial for the sustainability of these networks; and (3) all of the networks included in this study have one or more explicit modes of bi-directional communication, however, this is limited to feedback mechanisms that are mainly designed to educate the data sharers.","Citizen observatories; Citizen science; ICT-enabled citizen participation; Online amateur weather networks","en","journal article","","","","","","","","2019-03-11","","","Water Resources","","",""
"uuid:2b34c1a6-afb0-4894-ac07-0d6b93bfc33b","http://resolver.tudelft.nl/uuid:2b34c1a6-afb0-4894-ac07-0d6b93bfc33b","Design of a software architecture supporting business-to-government information sharing to improve public safety and security: Combining business rules, Events and blockchain technology","van Engelenburg, S.H. (TU Delft Information and Communication Technology); Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology); Klievink, A.J. (TU Delft Organisation & Governance)","","2017","Toensurepublicsafetyandsecurity,itisvitallyimportantforgovernmentstocol- lect information from businesses and analyse it. Such information can be used to determine whether transported goods might be suspicious and therefore require physical inspection. Although businesses are obliged to report some information, they are reluctant to share addi- tional information for fear of sharing competitively sensitive information, becoming liable and not being compliant with the law. These reasons are often overlooked in the design of software architectures for information sharing. In the present research, we followed a design science approach to develop a software architecture for business-to-government information sharing. Based on literature and a case study, we elicited the requirements an architecture that provides for the sharing of information should meet to make it acceptable to businesses. We then developed the architecture and evaluated it against the requirements. The architec- ture consists of a blockchain that stores events and rules for information sharing that are controlled by businesses. For each event, two parties use their private keys to encrypt its Merkle root to confirm that they know the data are correct. This makes it easy to check whether information is reliable and whether an event should be accepted. Access control, metadata and context information enable the context-based sharing of information. This is combined with the encryption and decryption of data to provide access to certain data within an organisation.","Software architecture; Blockchain; Information sharing; Safety; Security; Willingness; Business rules; Access control; Encryption; Supply chain; Customs; ICT architecture","en","journal article","","","","","","","","","","","Organisation & Governance","","",""
"uuid:a61303ef-d61a-4829-b4c7-4a48f7387b62","http://resolver.tudelft.nl/uuid:a61303ef-d61a-4829-b4c7-4a48f7387b62","Methods & tools for publishing & reusing linked open statistical data","Tambouris, Efthimios (University of Macedonia); Kalampokis, Evangelos (University of Macedonia); Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology); Krimmer, Robert (Tallinn University of Technology); Tarabanis, Konstantinos (University of Macedonia)","","2017","The number of open data available for reuse is rapidly increasing. A large number of these data are numerical thus can be easily visualized. Linked open data technology enables easy reuse and linking of data residing in di.erent locations. In this workshop, we will present a number of technologies and tools that are currently under development for visualizing linked open statistical data. We will demonstrate the use of these technologies and tools to visualize open data obtained from various European Union Member States ministries and other organizations. We will also give the workshop participants the opportunity to use these tools thus obtaining a personal experience on their capabilities.","Ict tools; Linked open data; Linked open statistics","en","conference paper","Association for Computing Machinery (ACM)","","","","","","","","","","Information and Communication Technology","","",""
"uuid:8d447861-1415-4e88-a1f2-c2b52b6fc689","http://resolver.tudelft.nl/uuid:8d447861-1415-4e88-a1f2-c2b52b6fc689","Gebrek aan cyber security bedreigt autonoom rijdende auto","Leenstra, H. (KPN); van den Berg, Jan (TU Delft Information and Communication Technology); van Wee, G.P. (TU Delft Transport and Logistics)","","2017","Connected- en de autonoom rijdende auto’s communiceren constant met hun omgeving. Deze rijdende computers zijn nooit ontworpen om kwaadwillende hackers buiten te houden. Het is tijd om de ICT architectuur in onze auto’s grondig te herzien om ervoor te zorgen dat de fysieke consumentenveiligheid gegarandeerd wordt. Onderzoek vanuit de Cyber Security Academy in samenwerking met Universiteit Delft en Universiteit Leiden laat zien welke stappen er genomen kunnen worden om de cyber security van personenauto’s te verbeteren.","Cyber security; autonoom rijdende auto; connected car; hacking; ICT systeem veiligheid","nl","journal article","","","","","","","","","","","Information and Communication Technology","","",""
"uuid:6a628b8f-0233-483f-af7e-b70b4609777f","http://resolver.tudelft.nl/uuid:6a628b8f-0233-483f-af7e-b70b4609777f","Slim bewegen tussen haven en stad","van Duin, Ron (TU Delft Transport and Logistics; Rotterdam University of Applied Sciences)","","2017","Wat moet de havenstad Rotterdam gaan doen met alle toekomstige kansen en bedreigingen? Welke disruptieve veranderingen zijn bij uitstek geschikt voor de haven- en stadsontwikkeling en welke ontwikkelingen zien wij op ons afkomen? Op welke manier kunnen we daar op inspelen met het onderzoek en het onderwijs? Welke nieuwe kennis op het gebied van verandermanagement,informatica en logistiek is nodig om als logisticus van de toekomst goed te kunnen blijven anticiperen op innovaties?Ron van Duin, lector Haven- & Stadslogistiek, gaat in zijn openbare les opzoek naar duurzame logistieke verbeteringen in de havenstad met inzet van nieuwe, slimme (ICT-)techniek. Met behulp van een uitgewerkte SWOT(Strength/Weakness/Oppurtunities/Threads)-analyse definieert hij devolgende onderzoeksvoorstellen, inzet van synchromodaliteit ter verbetering van het container transport, inzet Lichte Elektrische VrachtVoertuigen in the last mile, inzet van Blockchain technologie voorde CO2-footprint van producten, bouwlogistiek en de inzet van het Bouw Informatie Model ter verbetering van de ketenefficiëntie, Internet of Things toepassing in avocado ketens, energiereductie in koeltransport en integratie van het magazijn van de toekomst.Het brede scala van onderzoeksvoorstellen moet bijdragen aan het ontwikkelen van nieuwe kenniscompetenties in de curricula van de drie logistieke opleidingen Logistics Engineering, Logistiek & Economie en International Business and Management Studies van Hogeschool Rotterdam.Het lectoraat Haven & Stadslogistiek is ingebed bij Kenniscentrum Duurzame Havenstad en Center of Expertise RDM van Hogeschool Rotterdam.","Haven; ICT; Blockchain; IoT; Synchromodaal transport; stadslogistiek","nl","book","Hogeschool Rotterdam","90-5179-967-5","","","","Ron studeerde bedrijfseconometrie aan de Erasmus Universiteit Rotterdam (1982–1988). Na zijn afstuderen werkte hij als Operations Researcher bij FEL-TNO, bij VBF Buizen, later starte hij zijn eigen bedrijf en was hij parttime docent voor ISW-opleidingen en de Hogere Krijgsschool. In 1994 startte Ron als universitair docent logistiek bij de Faculteit Techniek Bestuur & Management van de TU Delft. In 2012 promoveerde hij aan de TU Delft op het proefschrift dat handelt over logistieke conceptontwikkeling in een multi-actoromgeving. Momenteel gaat zijn aandacht uit naar onderzoek rond modelontwikkeling op het gebied van havens, intermodaal vervoer en stadslogistiek. Verder is Ron lid van de redactie van meerdere internationale tijdschriften, lid van de Raad voor Logistieke Kennis, lid van de Standing Committee Urban Freight Transport en de Intermodal Freight Transport Committee van de Transportation Research Board. Sinds de oprichting in 1998 is Ron actief betrokken bij het Institute of City Logistics. Ron heeft altijd met veel enthousiasme logistieke afstudeerders begeleid (meer dan tweehonderd!) en heeft meer dan honderd publicaties op zijn naam staan. In zijn vrije tijd is Ron graag in zijn Millingen a/d Rijn. Het karakteristieke dorpje aan de Rijn heeft zijn hart gestolen. De rust, de vriendelijkheid van de mensen en de geweldige natuur zorgen ervoor dat hij zich in de weekeinden goed kan ontspannen voordat de drukke week met twee uitdagende banen weer begint. Het ontspannen doet hij graag met Marjolein, met wie hij de natuur in trekt voor een wandeling of hardlopend door de polder of met wie lekker in de moestuin bezig is met al het groen. Zelf speelt hij graag badminton en kijkt met veel plezier naar de voetbalprestaties van zijn drie zoons en naar zijn dochter die zich bezighoudt met allerlei vormen van dans. Lekker kokkerellen en tafelen met zijn vrienden doet Ron ook graag. Volgens Ron is balans houden tussen werk en vrije tijd essentieel om goed te kunnen functioneren.","","","","","Transport and Logistics","","",""
"uuid:72b5458a-d26f-4333-aded-08f7b03c7346","http://resolver.tudelft.nl/uuid:72b5458a-d26f-4333-aded-08f7b03c7346","Designing an ICT tool platform to support SME business model innovation: Results of a first design cycle","de Reuver, Mark (TU Delft Information and Communication Technology); Athanasopoulou, A. (TU Delft Information and Communication Technology); Haaker, T.I. (TU Delft Information and Communication Technology); Roelfsema, M.; Riedle, M; Breitfuss, G.","","2016","Business model innovation (BMI) is becoming increasingly relevant for enterprises as they are faced with profound changes like digitalization. While business model thinking in academia has advanced, practical tooling that supports business model innovation for small and medium sized enterprises (SMEs) is still lacking. In this paper, we design, implement and evaluate an online platform with ICT-enabled tooling that supports business model innovation by SMEs. Based on interviews with ten SMEs and SME helpers, we define requirements for the BMI tooling platform. The implemented platform offers downloadable tools, decision support for finding the proper tooling, and interactive features for building communities of SMEs. Evaluation through log data analysis and informal interviews shows that the platform is usable and provides a relevant overview of BMI tooling, although several improvements are still suggested. As next steps, we will (1) create prefilled tools and templates to speed up the process of BMI; (2) create educational videos on how to use the tooling; (3) define paths on how to move from one tool to another; and (4) enhance the community features on the platform. The paper contributes to understanding how academic conceptualizations of BMI can be transferred into practically valuable artefacts for SMEs.","Business Model Innovation; SME; digital platform; Design Science Research; ICT Tooling","en","conference paper","","","","","","","","","","","Information and Communication Technology","","",""
"uuid:db5220ca-a614-4a6f-b203-dd048a68c192","http://resolver.tudelft.nl/uuid:db5220ca-a614-4a6f-b203-dd048a68c192","Measuring and Benchmarking Public Service Organizations: Case studies of back office measurement in Pakistan","Maheshwari, D.","Janssen, M.F.W.H.A. (promotor)","2015","Most measurement instruments in e-government focus on easily visible aspects and do not measure deep within organizations. In contrast the measurement instrument presented in this thesis focused on measuring elements within organizations. This requires different type of methods which goes beyond visiting websites and measuring what is visible from the outside. The instrument developed in this dissertation aims at helping organization to improve their e-government efforts and is based on multiple measurement methods, defines measures within various areas and views, presents a method to customize measures and derive organizational specific constructs from the literature. In this way this thesis contributes to the measurement and benchmarking foundations. Two cases studies in Pakistan are conducted to evaluate the instrument.","measurement; benchmarking; e-government; back office; front office; interoperability; integration; public sector; ICT; dashbaord","en","doctoral thesis","","","","","","","","","Technology, Policy and Management","Engineering Systems and Services","","","",""
"uuid:85f8dd46-f770-4a9d-9855-d1d8b32127f2","http://resolver.tudelft.nl/uuid:85f8dd46-f770-4a9d-9855-d1d8b32127f2","The Effects of Information and Communication Technologies on Accessibility","Lu, R.","Van Wee, G.P. (promotor); Chorus, C.G. (promotor)","2015","It is expected that information and communication technology (ICT) can have great impacts on traveler’s accessibility. However, understanding of the effects of ICT on accessibility is still limited. Consequently, this thesis aims to increase the understanding of such effects. The thesis develops a generic formal integrative behavioral model to measure the effects of different forms of ICT on accessibility, and also provides substantive insights into ICT’s effects on accessibility.","Information and Communication Technology (ICT); accessibility; discrete choice models; travel behavior; travel simulator experiment","en","doctoral thesis","TRAIL Research School","","","","","","","","Technology, Policy and Management","Transport and Logistics","","","",""
"uuid:41e00c81-e909-4301-a80e-9da23327e3f0","http://resolver.tudelft.nl/uuid:41e00c81-e909-4301-a80e-9da23327e3f0","Slagvaardig met ICT: Ontwerpprincipes voor leeromgevingen die professionele digitale competenties van hbo-studenten versterken","Jacobs, F.W.","Veen, W. (promotor)","2013","Inleiding De vraag is of onderwijsinstellingen voorzien in leeromgevingen die verlangde competenties voor digitalisering versterken. Meerdere auteurs menen dat dit niet het geval is. Anders dan bij sectoren die eerder grensverleggende ICT-innovaties ondergingen, is het grootste deel van de processen in en rond leeromgevingen in het onderwijs, marginaal en niet fundamenteel door en voor de ICT-revolutie veranderd. Dat staat op gespannen voet met intensiteit en belang van ICT-gebruik in de samenleving, zoals bij jongeren. Deze dissertatie wil een bijdrage vormen om die kloof te overbruggen en een grotere verantwoordelijkheid van het onderwijs te bereiken voor digitale competenties. Het onderzoek beperkt zich tot het hbo. Literatuurstudie en empirische studies leiden tot twaalf ontwerpprincipes als resultaat van deze dissertatie. Besturende processen 01. Onderhoud een competentieprofiel dat steeds een uitdrukking blijft van actuele eisen uit de beroepspraktijk. 02. Garandeer dat professionele digitale competenties van studenten expliciet en dynamisch deel uitmaken van curricula. 03. Integreer professionele digitale competenties van docenten, andere medewerkers en managers in functionerings- en beoordelingsgesprekken. 04. Creëer een bedrijfsmodel dat vanuit studentperspectief digitale mogelijkheden benut voor tijd, plaats, ruimte, bronnen, materialen en connecties. Primaire processen 05. Zorg ervoor dat studenten praktijkopdrachten uitvoeren over kritische vraagstukken bij digitalisering. 06. Bied studenten tijd-, plaats- en toestel-onafhankelijke coaching. 07. Gebruik velerlei beschikbare en nieuwe digitale middelen en bronnen, zoals simulaties en serious games. 08. Bouw, op basis van criteria en procedures, een competentiegericht online systeem voor assessment dat studenten als zinvol ervaren. 09. Zet als docent besloten online communities op met opdrachtgevers en studenten voor feedback en reflectie over praktijkopdrachten. 10. Werk in online netwerken met de sector aan open innovaties. Ondersteunende processen 11. Bewaak dat informatievoorziening en communicatie over verwachtingen en voortgang van studenten in de leeromgeving uniform en volledig zijn. 12. Realiseer een gepersonaliseerd digitaal platform voor primaire processen, en informatievoorziening en communicatie. De ontwerpprincipes vormen aanzetten tot strategievorming voor leeromgevingen in het hbo. Zij kunnen er aan bijdragen slagvaardigheid met ICT te vergroten als onderdeel van bredere digitale strategieën die betrekking hebben op: 1. voorbereiding van studenten op de beroepspraktijk door te leren over ICT als object in een sector (professionele digitale competenties); 2. betere benuting van mogelijkheden van digitalisering in de samenleving; 3. verbetering van leerprocessen vanuit studentperspectief; 4. betere bedrijfsvoering in onderwijsorganisaties.","digitale competenties; digitale geletterdheid; slagvaardigheid met ICT; ontwrichtende werking van ICT; ICT als aanjager voor vernieuwingen; ICT als belangrijke voorwaarde voor innovatie in alle sectoren; slimme toepassingen van ICT; onderwijs loopt achter; integratie van onderwijs in de digitale wereld; doorbraak naar online leren","nl","doctoral thesis","Ridderprint BV","","","","","","","2013-02-05","Technology, Policy and Management","Systeemkunde","","","",""
"uuid:2786a89b-62bf-4198-95e8-038bad8774ba","http://resolver.tudelft.nl/uuid:2786a89b-62bf-4198-95e8-038bad8774ba","Mobile communication tools for a South African deaf patient in a pharmacy context","Chininthorn, P.; Glaser, M.; Freudenthal, A.; Tucker, W.D.","","2012","This paper presents a case of iterative community-based co-design to facilitate the emergence of an innovative mobile system to address a potentially life-threatening scenario for Deaf people in South Africa. For Deaf people who communicate in South African Sign Language, miscommunication due to language barriers, under-education and under-employment can lead to a potentially dangerous therapeutic outcome when Deaf people misunderstand a pharmacist's instructions on how to take prescribed medicine. The design for a mobile communication aid to address this problem emerged from iterative cycles of action research performed with a local Deaf community that also involved pharmacists and a multi-disciplinary research team. Conventional user-centred design techniques were innovatively appropriated for the community-based co-design. The paper illustrates the community-based co-design process and points the way toward imminent implementation, as well as the potential application of the mobile solution to other scenarios in Deaf people's lives.","eHealth & health information systems, ICT for eInclusion and eAccessibility, transformation of research results into local innovation","en","conference paper","IIMC International Information Management Corporation","","","","","","","","Industrial Design Engineering","Design Engineering","","","",""
"uuid:1ea6349f-fa08-480e-9561-36bcdf2e42ac","http://resolver.tudelft.nl/uuid:1ea6349f-fa08-480e-9561-36bcdf2e42ac","From “Made in China” to “Created in China”: Development of ICT-enabled medical device and system for rural China","Jiang, J.","Kandachar, P.V. (promotor)","2012","Health problems are a major concern for rural Chinese people. One of the causes is shortages of medical resources, such as medical equipment and skilled medical staff. Information and Communication Technology (ICT) is usually seen as a useful tool, by which medical resources in urban areas can be accessed for rural areas. Design and development of ICT-enabled Medical device and system for Rural China (DIMRC) is therefore considered to be a key approach of the Chinese central government in the development of rural healthcare. In practice, however, the gap between ideal ICT-enabled medical devices and systems and what is currently available in rural markets is still huge. Both the quantity and quality of existing ICT-enabled medical applications fall short of meeting the requirements of patients and doctors. To bridge this gap, the Chinese government has been encouraging local Chinese Research and Development (R&D) teams (from local companies and universities) to design and develop ICT-enabled medical devices and systems with appropriate innovations, suitable specifically for China. This is a part of China’s recent product development strategy, dubbed “Created in China”. This strategy encourages the local development of products in China by national brands, and increasingly replaces the “Made in China” strategy. There are several steps to be taken to reduce the gap between the ideal ICT-enabled medical devices and systems and those currently available in the rural markets. This PhD study focuses on one aspect: exploring what design competences of Chinese R&D teams should be improved and how to improve them. Three methods are used in this study: literature analysis, practice-based research, and interviews. The results of this thesis have revealed three issues that demand attention if the design competences of Chinese R&D teams are to be augmented: (1) R&D teams should have a deep understanding of China’s culture with reference to DIMRC; (2) the teams should have more knowledge about identification of design factors for DIMRC; and (3) the teams should have more knowledge to apply existing design methodologies to DIMRC. The results of this thesis were utilised to develop a new framework for DIMRC. In addition, an education module for integration into Chinese biomedical engineering education has been created. Finally both results were evaluated by one Chinese biomedical engineering professor and one senior biomedical engineer from a Chinese medical device company.","ICT; medical devices and systems; rural China; design competences","en","doctoral thesis","","","","","","","","2012-12-11","Industrial Design Engineering","Design Engineering","","","",""
"uuid:43537f2b-eab1-4707-ab7e-59e3864b3e12","http://resolver.tudelft.nl/uuid:43537f2b-eab1-4707-ab7e-59e3864b3e12","Acceptance of e-Health Technology: A Patient Perspective","Beenkens, F.H.C.","Andriessen, J.H.T.H. (promotor)","2011","It can be considered a known fact that the number of elderly people will increase during the coming years. According to the most recent predications, this so-called silvering society will not only affect and increase the demand for health care, but also the supply side of health care, since health care professionals themselves will retire with increasing numbers in the near future. As possible part of a solution for this issue patients could be enabled to use so-called e-health self-management in order to manage their (chronic) disease in their own environment. This way, patients can stay in contact with the health care professional while taking on specific parts of their therapy by means of information and communication technology (ICT). Not only can e-health increase the wellbeing of patients, also the pressure on the health care system can be somewhat relieved. This research has investigated the most relevant factors that can have an effect on patients’ acceptance of these e-health services. One of the outcomes is that not only patients’ performance expectancy of e-health services, but also their perceived quality of care and their highest education influence their acceptance of e-health. As for future research, this study recommends additional research on patients’ acceptance over prolonged time (longitudinal). Furthermore, considering the increasing freedom of choice with regard to not only health care insurance policies buth also preferred therapies and hospitals, the understanding on ‘patient satisfaction’ should be improved. Especially the way in which patients come to a judgement based upon their experiences is essential considering the increased relevance of patient satisfaction.","e-Health; Telemedicine; Health Care; ICT; Patient; Technology Acceptance","en","doctoral thesis","","","","","","","","","Technology, Policy and Management","Organizational Behavior and Innovation","","","",""
"uuid:bf930678-d676-4c4f-85c1-c7188b6718f7","http://resolver.tudelft.nl/uuid:bf930678-d676-4c4f-85c1-c7188b6718f7","NetworkedDesign: Next generation infrastructure for computational design","Coenders, J.L.","Wagemans, L.A.G. (promotor); Vambersky, J.N.J.A. (promotor)","2011","During the design and engineering process of buildings and structures an enormous amount of data and information is produced. Logic, knowledge and experience is employed during this process by the designers and engineers to finally come to the design result. Because this information can not be fully recorded by software, a huge amount of information and a potential resource for further investigation in the design process is lost. One reason among others being that the current systems are not able to support the subprocesses in the design process and hold the information stack consisting of data, information, knowledge, etc. If a computational infrastructure would be available which would be able to hold and record the stack produced, an important opportunity exists for learning from this information and producing better designs,manage buildings better, etc. Furthermore, advanced computational technology has a number of additional advantages which at the moment cannot be fully benefited from, such as better coordinated and more optimised design, more understanding of complex behaviour, information management and digital manufacturing. This is because the current life cycle of the building or structure cannot be completely followed through in computational systems and therefore gaps in the essential steps of the design and engineering process appear and therefore loss of information. Again, an infrastructure which would be able to support development of tools, applications, frameworks and systems and which would be able to carry data across processes and tools potentially could improve this situation. This research project envisions this infrastructure as a conceptual base for development of the tools and systems of the future. The term ‘infrastructure’ has been chosen due to the aimed similarity with other infrastructures which acted as a platform technology for a variety of innovations, such as the mobile network infrastructure and glass-fibre network infrastructure. When developing such an infrastructure an important barrier arises which is the fact that it is not trivial to define what the users (designers and engineers) require from such an infrastructure to be able to work closely with it during the design process. An computational and conceptual infrastructure is a very abstract concept for end-users. End-users often are not aware of all technological possibilities and usually can only define immediate short term requirements but not long term development requirements or map out complex abstract concepts. To resolve this issue application of a custom methodology has been proposed and used for the studies in which conceptshave been derived from observations in practice through a process called Empathic Design (Leonard and Rayport, 1997) (note that observations include any data derived observing practice, so also include active derivation of observations, such as discussions, or even observed critique of available systems and paradigms active in practice) and are linked to technological concepts which have been derived from various technological sources of development. Finally, this results in a first step toward a computational design theory which sets out the conceptual direction for development and future research. The process of abstraction of theory from observations through concepts and conceptualisation has been based on the research methodology Grounded Theory (Glaser and Strauss, 1967). To develop the theory a study has been performed into structural design and engineering, its key values and its key characteristics in relationship to their pitfalls for computation. Furthermore, technological concepts have been studied and reported on in this dissertation which provide inspiration and direction to be linked to the concepts from the design and engineering domain. A number of existing technologies has been studied to identify strengths and shortcomings to establish further reaching concepts. The first attempt to meet the requirements established in the computational design theory was made by making use of parametric and associative design, which appears in software applications such as GenerativeComponents (Aish, 2005) and Grasshopper (McNeel, 2008). This paradigm has a various features closely matching the concepts of design, such as the ability to follow through change, the ability to define and process logic and decomposition. However, closer study showed that modifications and extensions had to be made to make it applicable in structural design and engineering. These modifications and extensions are discussed in this dissertation and various published papers. However, finally, a set of concepts remained which required fundamental modification of the paradigm. Therefore, a new infrastructure has been proposed under the name ‘NetworkedDesign’ which includes new concepts unavailable in previous studied paradigms, such as multi-directionality, solving by choice, meta-process and meta-knowledge, as well as a large number of previously existing concepts in a novel combination of a single infrastructure. A first implementation of this infrastructure in the form of a prototype demonstration design system has been used to demonstrate the concepts of the infrastructure in a variety of situations. This infrastructure opens new opportunities for the application of computation in practice as well as new areas of research previously largely unrelated to the building industry such as collective intelligence, computational intelligence and embedded design intelligence. In the practice of the application of computation in structural design and engineering this infrastructure will open new opportunities for new design tools, such as StructuralComponents (Rolvink et al., 2010), as well as partial resolution of the issues with interoperability.","computational design; design; NetworkedDesign; structural engineering; structural design; IT; ICT; ICKT","en","doctoral thesis","VSSD","","","","","","","","Civil Engineering and Geosciences","BEMNext Laboratory","","","",""
"uuid:2fbc6c2f-5e0d-46c7-addc-1af73f3848ff","http://resolver.tudelft.nl/uuid:2fbc6c2f-5e0d-46c7-addc-1af73f3848ff","Building information modelling and the culture of construction project teams: A case study","Brewer, G.; Gajendran, T.","","2011","The collaborative use of Information and Communication Technology (ICT) and Building Information Modelling (BIM) across a temporary project organisation (TPO) may represent the future of construction project delivery through greater design coordination, reduced conflict, efficiency savings, and a valuable information stream for use throughout the operational life of a building. However the success of BIM in a TPO is dependent upon participant firms that share compatible technologies, business processes and cultures, led by people who hold attitudes and display behaviours conducive to collaboration. Their collective interaction thereafter defines the culture of the TPO, more often than not resulting in differentiation, or fragmentation: true integration is the exception. This paper presents preliminary findings from a case study of a TPO, identifying differentiated cultures within the project, and explains their causes. It suggests that careful selection of trading partners and focused attention to the establishment of a TPO may mitigate many of these negative outcomes.","ICT; BIM; TPO; culture","en","conference paper","","","","","","","","","","","","","",""
"uuid:eb8a54f2-b6cc-4100-8981-f6923c2ba4b0","http://resolver.tudelft.nl/uuid:eb8a54f2-b6cc-4100-8981-f6923c2ba4b0","Exploring the influence of design culture on ICT healthcare product and service design for rural China","Jiang, J.; Kandachar, P.V.; Freudenthal, A.","","2010","Design culture is usually considered as one of the important aspects that influence designers’ decisions and actions, especially in Design for Base of the Pyramid projects including ICT Healthcare Product Design in Rural China (IHDRC). There are two research questions in this issue: what are the cultural factors and how these factors influence designers’ cultural values. This paper investigates the first question focusing on the influence of designers’ own cultural background. Based on existing models such as Hofstede’s onion model, the framework of Mohammad and Mariano and Julier’s discourse, the authors propose four dimensions that are relevant: 1) Education and skills of the designer 2) Consumption of design 3) Manufacturing of design 4) Design activities’ management and organization. After two rounds of interviews with Chinese design professors and students, 15 factors within these four dimensions were finally identified. The results show that the unconscious impact of design culture on design can be better controlled and even altered if designers and management are aware of these factors.","design culture; ICT; healthcare; product design; Design for Base of the Pyramid; rural China","en","conference paper","","","","","","","","","Industrial Design Engineering","","","","",""
"uuid:17ac797a-c40e-40e7-8ef8-5e7403ab5513","http://resolver.tudelft.nl/uuid:17ac797a-c40e-40e7-8ef8-5e7403ab5513","Exploring the influence of design culture on ICT healthcare product and service design for rural China","Jiang, J.; Kandachar, P.; Freudenthal, A.","","2010","Design culture is usually considered as one of the important aspects that influence designers decisions and actions, especially in Design for Base of the Pyramid projects including ICT Healthcare Product Design in Rural China (IHDRC). There are two research questions in this issue: what are the cultural factors and how these factors influence designers cultural values. This paper investigates the first question focusing on the influence of designers own cultural background. Based on existing models such as Hofstedes onion model, the framework of Mohammad and Mariano and Juliers discourse, the authors propose four dimensions that are relevant: 1) Education and skills of the designer 2) Consumption of design 3) Manufacturing of design 4) Design activities management and organization. After two rounds of interviews with Chinese design professors and students, 15 factors within these four dimensions were finally identified. The results show that the unconscious impact of design culture on design can be better controlled and even altered if designers and management are aware of these factors.","Design culture; ICT; heathcare; product design; Design for Base of the Pyramid; rural China","en","conference paper","","","","","","","","","","","","","",""
"uuid:ea5858a2-62d7-4304-ba37-79ded8a75b66","http://resolver.tudelft.nl/uuid:ea5858a2-62d7-4304-ba37-79ded8a75b66","Top-expertise for education in sustainability: Innovative ICT-approaches to connect students and experts","Brezet, K.M.; Brezet, J.C.","","2010","High schools are increasingly concerned about educating and engaging their students in sustainability issues. Consequently, curricula in many schools are being redesigned in order to focus upon these issues and their consequences. The project Scholen voor Duurzaamheid (Schools for Sustainability, SvD), for example, is being used as a springboard in Dutch high schools to gain experience in Education for Sustainable Development (ESD). This paper presents the outcomes of research conducted in the period January-September 2010. The objective of this research was to investigate how Information and Communication Technology (ICT)-tools can support the effective integration of experts tacit knowledge into high-school sustainability projects, such as SvD. The main research method used within the performed study was case research, which involved literature reviews, interviews and direct in school observations. The literature review examined the areas of ESD, experts knowledge and ICT-tools. Underlying theoretical aspects of these three areas were connected through the construction of a conceptual model. This model consequently formed the basis for the creation of different propositions, which were used to focus and guide the empirical data gathering. In order to gather empirical data, case studies were performed at high schools and ESD programmes working with ICT. Examination of these cases was designed to assess if the contributions of experts are considered to be valuable for the educational process, in which ways experts are contacted with the help of ICT and what kind of difficulties could arise through the use of ICT-tools. The findings of the research formed the foundation for several recommendations for different actors that are involving, or may wish to involve experts and ICT in improving the effectivity of high school ESD education","ESD; experts; high schools; ICT; knowledge transfer","en","conference paper","","","","","","","","","","","","","",""
"uuid:78f3f452-96c0-4747-9847-ba72e227a31e","http://resolver.tudelft.nl/uuid:78f3f452-96c0-4747-9847-ba72e227a31e","Top-expertise for education in sustainability: Innovative ICT-approaches to ‘connect’ students & experts","Brezet, K.M.; Brezet, J.C.","","2010","High schools are increasingly concerned about educating and engaging their students in sustainability issues. Consequently, curricula in many schools are being redesigned in order to focus upon these issues and their consequences. The project ‘Scholen voor Duurzaamheid’ (Schools for Sustainability, SvD), for example, is being used as a springboard in Dutch high schools to gain experience in Education for Sustainable Development (ESD). This paper presents the outcomes of research conducted in the period January-September 2010. The objective of this research was to investigate how Information and Communication Technology (ICT)-tools can support the effective integration of experts’ tacit knowledge into high-school sustainability projects, such as SvD. The main research method used within the performed study was case research, which involved literature reviews, interviews and direct in school observations. The literature review examined the areas of ESD, experts’ knowledge and ICT-tools. Underlying theoretical aspects of these three areas were connected through the construction of a conceptual model. This model consequently formed the basis for the creation of different propositions, which were used to focus and guide the empirical data gathering. In order to gather empirical data, case studies were performed at high schools and ESD programmes working with ICT. Examination of these cases was designed to assess if the contributions of experts are considered to be valuable for the educational process, in which ways experts are contacted with the help of ICT and what kind of difficulties could arise through the use of ICT-tools. The findings of the research formed the foundation for several recommendations for different actors that are involving, or may wish to involve experts and ICT in improving the effectivity of high school ESD education.","ESD; experts; high schools; ICT; knowledge transfer","en","conference paper","","","","","","","","","Industrial Design Engineering","","","","",""
"uuid:36f91f13-9dd3-4f1c-a06a-06592d0bd959","http://resolver.tudelft.nl/uuid:36f91f13-9dd3-4f1c-a06a-06592d0bd959","The Role of Technology in Distributed Team Coordination: A multi-method investigation of a technology change process in the field","Bayerl, P.S.","Lauche, K. (promotor); Badke-Schaub, P. (promotor)","2010","The goal of this project was two-fold: firstly, to add to the theoretical knowledge about the impact of complex media combinations for distributed team coordination, and secondly, to increase the practical knowledge for organizations and designers on how to design and implement complex technological solutions for the support of distributed teams. In this thesis I report the results of six empirical studies conducted in offshore oil production teams. The main theoretical contributions lay in the introduction of the concept of asymmetry and its effects on distributed team work, the reframing of IT implementation and adoption as a team-level process, the development of a model for IT adoption in distributed teams, a delineation of effects of technological versus structural means to bridge geographic distribution, and a detailed view on the processes, with which multiple technologies impact on team functioning and more specifically intra-team coordination in mature distributed teams. For organizations, the knowledge gained from this project can help anticipate effects of media choices on their distributed work force and guide decisions of technology choice and design. The valence–alignment framework introduced in this thesis further provides managers and organizations with a framework to analyze reactions of user to technology implementations and devise strategies against resistance. For designers this projects aims to raise awareness for the relevance of social inter-dependencies and dynamics for product acceptance and use, the possibility of disparate or even conflicting user requirements in multi-user contexts, and the importance of a stronger process view from initial attitudes to long-term use.","technology implementation; technology adoption; distributed teams; technology design; coordination; ICT; diversity; field study; organizational change","en","doctoral thesis","","","","","","","","","Industrial Design Engineering","Product Innovation Managment","","","",""
"uuid:ae3e5eb1-b1cb-4e25-a898-6154a02d7d4d","http://resolver.tudelft.nl/uuid:ae3e5eb1-b1cb-4e25-a898-6154a02d7d4d","SSC-ICT en Onderzoek: Ondersteuning van wetenschappelijk onderzoek met ICT","Van der Zanden, A.H.W.; Ouwehand, G.M.; Van Zomeren, B.C.; Huizer, C.G.","Bergsma, E. (contributor); De Beus, E. (contributor); Bloom, P.L.H. (contributor); Boshuizen, B. (contributor); Grozema, F.C. (contributor); Heemstra de Groot, S.M. (contributor); Jonker, H.J.J. (contributor); Kelderman, J.H. (contributor); Van Latum, F.A. (contributor); De Leeuwe, J. (contributor); Lenstra, D. (contributor); Luyben, K.C.A.M. (contributor); Nikolic, I. (contributor); Rijkers, P.J.A. (contributor); Rombouts, J.P. (contributor); Van Schaik, P.M. (contributor); Schenk, M.M.A. (contributor); Sluiter, M.H.F. (contributor); Van Valkenburg, W.F. (contributor); Van der Zanden, A.H.W. (contributor); Van Zomeren, B.C. (contributor)","2010","Overzicht van producten en diensten van het Shared Service Centre ICT van de TU Delft in samenwerking met onderzoekers.","ICT; onderzoek; ondersteuning; maatwerk; standaarddienst","en","report","TU Delft","","","","","","","","Delft University of Technology","","","","",""
"uuid:f362f3bb-138a-4bf1-9eb3-f462930176ed","http://resolver.tudelft.nl/uuid:f362f3bb-138a-4bf1-9eb3-f462930176ed","Strategic position model Geo-ICT function: Facing the challenge of organizational alignment","Jellema, M.","","2010","This paper focuses on organizational aspects and aims to explain the dynamic alignment between the development of the internal Geo-ICT function, including the corporate SDI, of an organization and the interest of this organization in an SDI. It is proposed that a better understanding of the topic of alignment provides an insight into the qualitative and quantitative benefits of an SDI and can give direction to a further development of the SDI. The cooperation among the different public and private organizations involved in an SDI is complex and the success of the SDI is mainly based on the organizational aspects of the cooperation. The complexity of the cooperation among organizations in an SDI has also a dynamic aspect. Not only the organizations involved in the ongoing process of developing the SDI, also the SDI’s itself developed due to new initiatives. As a result of an ongoing study at the Delft University of Technology the Strategic Position Model Geo-ICT Function is developed. In this paper the Strategic Position Model Geo-ICT Function describes a theoretical approach on with it becomes possible to compare, analyze and explain the dynamic alignment between the internal Geo-ICT function, including the corporate SDI, of the organization and the different levels of SDI’s. At present several cases are selected to assess the utilization of this model in practice. When organizations are ’in alignment with the SDI’ and they can rely on an SDI, the SDI becomes an important cornerstone for the internal Geo-ICT function of each organization. In return, the investments, development and business decisions of organizations for their Geo- ICT function give an impulse to the interest and the use of an SDI. This interest can lead to further development of the SDI, so the community of all users drives a successful development of the SDI.","SD; organization; alignment; Strategic Position Model Geo-ICT Function","en","conference paper","International Federation of Surveyors (FIG)","","","","","","","","OTB Research Institute for the Built Environment","OTB Research","","","",""
"uuid:30c68c55-b4fe-4442-89cd-ac3fdcac4e18","http://resolver.tudelft.nl/uuid:30c68c55-b4fe-4442-89cd-ac3fdcac4e18","Accessibility and ICT: A review of literature, a conceptual model and a research agenda","Van Wee, B.; Chorus, C.","","2009","Over the past two decades many papers are published in the area of ICTs impact on travel behaviour. Literature focusing on the impacts of ICT on accessibility is relatively scarce. In this paper we give an overview of impacts of ICT on four components of accessibility as distinguished by Geurs and Van Wee (2004): (1) the land-use component, (2) the transportation component, (3) the temporal component, and (4) then individual component. Conclusions are firstly that much more literature exists on the (potential) impacts of ICT on travel behaviour than on its impact on accessibility. Secondly, we argue ICT potentially has an impact on all four components of the concept of accessibility. Thirdly, there seems to be a major challenge in developing accessibility measures and indicators that include ICT, including those that measure the utility of accessibility. Fourth, in the area of ICTs impact on travel behaviour, many research gaps exist. Examples are the impact of ICT on overall activity and trip patterns, impacts of ICT on activities and trips at the household and social network level, ICT as a means to avoid congestion or mitigate its effects, and the role of the phenomenon of self-selection in the context of ICT use. Finally, a challenge for modelling exists: we think a major challenge is to develop models for activities, including ICT-impacts, that combine high levels of behavioural realism with (econometric) tractability. In this regard it should be noted that for practitioner, behaviourally realistic models that are very hard to calibrate or validate, let alone communicate to policy-makers and practitioners, are of limited value.","ICT; transport","en","conference paper","","","","","","","","","Technology, Policy and Management","TLO","","","",""
"uuid:e7944cb1-b333-4408-9e89-52dd10749fe7","http://resolver.tudelft.nl/uuid:e7944cb1-b333-4408-9e89-52dd10749fe7","That’s the way we want to learn!” ICT workshop at a primary school","Balch, C.; Kooij, R.; Leendertse, M.","","2009","Education is a key ingredient of any knowledge-based society, and ICT will be a key enabling factor to cope with the new strains on our education system. Recently TNO, the Dutch Organisation for Applied Scientific Research, experimented with different existing ICT technologies in a real-life primary classroom. Our ICT for education project had four main objectives. First, we wanted to investigate how we can tweak existing technologies to make them useful within an educational context. Second, we wanted to research the willingness of children to embrace ICT tools within their learning process. Third, we wanted to test whether it is feasible to develop ICT tools for education through participative research. And finally, we wanted the input from school management on practical ICT innovations in education. Our workshop consisted of six different educational activities. In this paper we describe these activities, as well as the feedback from the children, teacher and school director and we list the conditions for success for such a workshop. After discussing relevant follow-up activities we put the results of the workshop in a broader context.","ICT; games; mathematics; primary school.","en","conference paper","International Association for Technology, Education and Development","","","","","","","","Electrical Engineering, Mathematics and Computer Science","Network Architectures and Services","","","",""
"uuid:6bf439c3-e62f-4dfe-a1a1-289d3b1861e6","http://resolver.tudelft.nl/uuid:6bf439c3-e62f-4dfe-a1a1-289d3b1861e6","The Facilitating University: Positioning Next Generation Educational Technology","Van der Zanden, A.H.W.","Veen, W. (promotor)","2009","Higher education is directly and indirectly subjected to pressures of diminishing subsidies, increasing student populations, heterogeneity, shorter knowledge and product lifecycles, labour demands, proliferation of technology, and new educational approaches and practices. Higher education must change to cope with these pressures. This study is aimed at how higher education might cope with the current and upcoming pressures of technology on education. Developments that have had or have an influence in the shaping process of higher education were addressed, a quantitative study on growth patterns and users’ uses from 289 virtual learning environments was conducted, and elaboration on educational technology with the gained insights was carried out to deliver a picture of the future educational practice, which we would like to call Learning mall. The study ends with seven key principles as a ‘management-set’ to start organising discussions and arrangements for a facilitating university to be at a vanguard position.","facilitating university; ict in education; higher education; educational technology; educational practice; growth; uses; s-curve; progress; types of knowledge; valorisation; stages model; nector","en","doctoral thesis","Eburon","","","","","","","","Technology, Policy and Management","Multi Actor Systems","","","",""
"uuid:99260bf4-7d83-41f0-92c6-cb65ba7c7700","http://resolver.tudelft.nl/uuid:99260bf4-7d83-41f0-92c6-cb65ba7c7700","Design framework for developing ict products and services for rural development: A persuasive health information system for rural India","Parmar, V.S.","Bont, C.J.P.M. (promotor); Keyson, D.V. (promotor)","2009","Information poverty cannot be addressed by simply giving away computers and installing internet connections in rural areas. What is really needed is to offer rural users relevant, personalized information that enables them to make positive changes in their daily lives, rather than give them the type of information that is typically available via public internet sites. ICT should be viewed as a tool, and not as the solution to building knowledge-based societies. ICT encompasses the full range of information and communication technologies, including radio, television and print media as well as the ever-expanding array of computer hardware and software, telecom devices, internet and portable digital media. To build a knowledge-based society, many organizations and enterprises have given rise to a range of innovative projects and services. These innovative projects attempt to use ICT to enable rural users to access relevant information services with a view to ultimately reducing information poverty. Where information poverty can be understood as a lack of knowledge to make decisions to improve wellbeing in terms of economic and social development. Information services have been offered in crosscutting sectors such as education, e-governance, agriculture, and healthcare. Reducing information poverty through the use of ICT to improve user wellbeing is a major challenge for governmental and non-governmental organizations alike. Several new media ICT interventions such as Telecenters that offer e-services in domains such as agriculture, healthcare, and education have recently been deployed in India. Despite huge investment in recent efforts to address information poverty via new media ICT interventions, the results still do not make a convincing case for solving the information poverty problem. Consequently, there is still an information gap between rural users and the information offered via ICT interventions. The case study evaluation of ICT interventions deployed in India (Chapter 2) indicated that users have still not adopted the majority of these interventions. The low adoption level of ICT interventions could be attributed to the following key issues: a. The information content offered through the ICT interventions such as, telecenters is often found to be too general to be useful for rural users, and is inadequately disseminated. Existing ICT interventions are focused on introducing new applications and technologies to the rural market rather than on having a concrete understanding of user needs and the social environment. The term social environment of an individual can be understood as the culture that he or she was educated and/or lives in, and the people and institutions with whom the person interacts. The information offered via the ICT interventions on a particular topic, such as healthcare or agriculture, does not often take into consideration the existing information needs, daily practices, and the needs of the social environment of the rural communities. As a consequence, rural users do not see that the information given has any added value in their life. b. The sustainability of ICT interventions in a rural context is dependent on knowledge from several scientific disciplines such as, for example, social science for understanding societal issues at community and individual level; computer science for developing the software and hardware of an interactive device; industrial design for designing the user-interface and for usability testing; marketing for addressing issues of economic sustainability and technology adoption. However, the current development approaches are often dominated by a single discipline, namely - the technology development groups. This approach often leads to technology-centered development. Recent literature on ICT development discusses the need for a developmental framework to achieve sustainable ICT solutions (Chapter 3). As an answer to this call, several frameworks have recently been proposed by researchers and organizations involved in promoting ICT for rural development. These frameworks focus mainly on organizational issues, such as how an organization can improve its efforts regarding the design and implementation of ICT interventions in developing countries. However, none of the ICT development frameworks have taken a bottom-up approach, where it is the users who drive the problems and solutions. In particular, these frameworks fail to incorporate user needs, the socio-cultural context, and technological viability issues in the early development phase. Design can play a critical role towards developing a framework to support ICT development for rural communities. Design can address the developmental issues towards holistically improving information dissemination via ICT interventions, thereby achieving a high rate of adoption. Towards proposing a design framework for developing ICT products and services for rural development, this thesis dealt with finding the answers to the following two research challenges: The first research challenge was to incorporate knowledge from multiple disciplines in the user-centered design approach to develop sustainable ICT interventions. To meet this objective, a case study analysis was first conducted to understand where existing ICT development approaches succeed or fail (see Chapter 2). The findings from the case study analysis provided requirements for the design framework to support ICT development for rural communities. Based on the requirement for the framework, this thesis put forward a design framework that amalgamates theories from multiple disciplines such as social sciences, computer science, industrial design and marketing management, and involves different stakeholders to support the main stages in the user-centered development process (see Chapter 3). The design framework consists of two main components: Component A includes the user-centered phases of the design cycle. The three stages of the usercentered development process in the proposed design framework have been termed: Exploratory Research, Creative Design Research, and Evaluative Research. Component B, the theoretical framework, explains the theories from multiple disciplines that have been adapted to guide the development process followed in component A. Both these components were interlinked with each other where component B provided the theoretical foundation to the various stages in the user-centered process as defined in component A (see Chapter 3). The second research challenge was to design and develop ICT interventions for socially complex environments in order to improve information dissemination and increase user-adoption of ICT intervention. As a development case, an ICT intervention focusing on disseminating primary health information to rural women was developed by following the proposed design framework. Following the exploratory phase of the design framework, field studies were then conducted in Gujarat, India. The purpose of the field studies was to obtain baseline data on user needs and to understand the socio-cultural norms of rural women surrounding their health practices, and to investigate the knowledge level of rural women relating to menses and maternal health (see Chapter 4). Chapter 4 describes the exploratory research phase of the proposed design framework. This phase included two studies (1 and 2) conducted with the baseline group (rural women) and potential stakeholders in the pilot villages of Gujarat, India. The studies were conducted to identify the existing knowledge level (baseline survey) and the social beliefs and practices of rural women relating to menses and maternal health. The theory of planned behavior was adopted in the exploratory stage as a means to understand the social norms and user needs for developing an ICT intervention. The questionnaire used was based on the three factors of the theory of planned behavior that affect human action: Attitude toward the Behavior, Subjective Norm, and Perceived Behavioral Control. The results from studies 1 and 2 indicated that the knowledge level of rural women on matters relating to menses and maternal health was low. The results illustrate that there exist social beliefs and health practices that inhibit the acceptance of good health practices relating to menses and maternal health. We concluded from the exploratory stage that, in order to improve the knowledge level of rural women, the social beliefs and practices as identified need to be positively shaped. This implies that in ICT development, besides understanding the social beliefs and attitudes of the target user group, it is critical to incorporate them in the design of nformation content and the physical environment. The PHIS was developed as a part of the creative design phase of the proposed design framework (Chapter 5). The PHIS design integrates theories from multiple disciplines, such as social cues from persuasive technology, and the theory of planned behavior for shaping the social beliefs and health practices of rural women. Concept 1 of the PHIS was developed on the basis of the design requirements obtained in the exploratory phase (Chapter 4). The design and development process employed persuasive technology in designing information communication strategies, the physical environment, and the physical system design of the PHIS. The role of persuasive technology was to shape existing social norms via an interactive system and to motivate the rural women to have a high behavior intention, thereby increasing their perceived behavior control. The PHIS used a computer as a tool, a medium, and a social actor to create a persuasive interactive experience for the rural women to shape their social beliefs. Social cues from persuasive technology such as physical cues, language cues, psychological cues, social dynamics, and social roles were applied in the PHIS for shaping social beliefs and the health attitude of rural women in India. Studies 3 & 4 were conducted to evaluate the first concept of the PHIS. Firstly, an initial impact study (study 3) was conducted to compare user engagement between the PHIS (village B) and the local NGO-health information system (village A). Results from the comparative study reported an increase in user engagement with the PHIS compared with the NGO health system (see Chapter 5). The results showed an increase in the number of revisits and in the number of questions asked by the rural women using the PHIS compared with the NGO system. Secondly, an evaluative study (study 4) was conducted to evaluate the PHIS on the basis of Rogers innovation attributes from diffusion theory. Feedback from rural women was collected against four product innovation attributes: Relative, Advantage, Compatibility, Complexity, and Observability. The women using the PHIS reported high values against the four innovation attributes. For example, the PHIS gave them privacy and the freedom to access health information. Therefore, the rural women ranked it high on the “relative advantage” attribute compared with the NGO system. We concluded from studies 3 & 4 that applying social cues from persuasive technology in designing the form, content and interaction of the PHIS can positively shape the social beliefs of the users. For example, to incorporate psychological cues from persuasive technology in the PowerPoint slides, three animated characters representing local identities were used to convey the relevant messages. These characters represented the main characters found in the village community, and included (a) a teenage girl for discussing menses issues; (b) a married woman for discussing maternal issues; and (c) a doctor for answering the queries. Traditional folk music and puppet shows were used to convey the stories woven around these characters. In all six categories, the three characters presented existing beliefs through cases and discussed their effects rationally. It can be concluded from the results that by offering belief-based content the health information dissemination process can be improved and hence user engagement. The findings from the creative design phase informed the design of Concept 2 of the proposed ICT intervention termed the Mobile Persuasive Health Information System (MPHIS) (see Chapter 6). Concept 2, the MPHIS was designed to make the PHIS mobile and enhance social interaction by using traditional metaphors in the user interface design. The results from the MPHIS evaluative study (Study 5) illustrated increased social interaction as a result of enhanced product engagement, product attachment, and increased community decision-making. As a consequence of increased social interaction, sensitive health information relating to menses and maternal health was easily disseminated to the rural women. The reflection of traditional metaphors on design reduced the technology barrier prevalent among rural women, and therefore increased their engagement when interacting with the MPHIS. Furthermore, because the MPHIS was mobile, rural women from remote villages could also access the system, which was previously not possible with the PHIS. We concluded from Study 5 that by adapting traditional metaphors to design the Tangible User Interface (TUI), a personalized relationship between the interactive system and the user can be developed. This allows even those users with limited exposure to technology to access the relevant information independently. As part of the evaluative research, we measured the impact of the PHIS intervention on the knowledge level and health practices relating to menses and maternal health of rural women. In this thesis, an increase in knowledge level and the positive change in heath practices among rural women has been considered to be an indicator of a high rate of adoption of the PHIS intervention (see Chapter 3). In order to investigate the rate of PHIS adoption, a longitudinal study (Study 6) was conducted for sixteen months (see Chapter 7). The purpose of this study was to investigate the changes in the knowledge level of rural women and in their health practices relating to maternal health and menstruation between the village in which the women received no intervention (baseline group) and the village in which women received the PHIS intervention (intervention group). The results from Study 6 between the baseline group and intervention group indicated the difference in knowledge level of rural women who did and did not receive the intervention. The results from the longitudinal study indicated that the PHIS intervention had a positive impact on improving the knowledge level of rural women and brought about positive changes in their health practices. The data from the control group indicated that the improvement in knowledge level determined from the comparison between the intervention and baseline groups was not influenced by any external factors. The results from the longitudinal study indicate a positive impact of the PHIS intervention in improving the knowledge level of rural women. The follow-up observation conducted by the PHIS operators and community health workers revealed positive changes in the daily health practices of rural women. These changes were mainly observed in the disposal of menstrual cloths, maintaining personal hygiene, nutritional habits and delivery practices. For example, after the PHIS intervention, the women learned that it was possible to burn used cloths in their backyard. It was observed that (n=82/120) rural women adopted this new practice. Previously the used cloth had been stored in an unhygienic place and was not dried in the open in the sun because rural women did not understand that menstruation was simply a normal biological process. After accessing health information from the PHIS, (n=42/120) rural women reported that they changed the cotton cloths every two months, and that they dried them in the sun to sterilize them. These results could be attributed to the fact that the content was dynamically updated by the operators in accordance with the information needs and existing health practices of the rural women. The results from Study 6 lead to the conclusion that the necessary information relating to personal health that is consistently reinforced and is in compliance with existing social beliefs and practices may lead to a change in health-related practices. Disseminating information specifically designed for women, and through an intervention that engages them to interact in groups to discuss their personal health issues, may lead to positive changes in their health practices. Additionally, we conclude that information that directly adds value to the participant’s daily life may have a positive influence on the rate of adoption of ICT intervention. Key findings and implications from the various studies conducted during this research are reported on in Chapter 8 which discusses in particular the relevance of organizing multi-disciplinary collaboration in the design process of ICT development, the need to investigate existing social beliefs and practices, and issues surrounding stakeholder involvement and capacity development in ICT interventions. I have made an attempt with this thesis to demonstrate the strength of industrial design as a discipline to address socially complex problems in the rural context. In order to shape the social beliefs and health practices of rural women, two persuasive health information systems were developed by following the proposed design framework. However, I am aware of the fact that it is too soon to generalize or to judge the reliability of this framework in terms of guiding user-centered ICT development. The design framework still needs to be rigorously tested when designing other ICT projects deployed in a rural context, such as e-governance, distant education, and tele-medicine services. In terms of testing the reliability of the proposed design framework, the spinoff project from this thesis -called “Savera” -will follow the three phase design framework and we expect to draw some general lessons from this experience. This thesis should be considered as an example of how a bottom-up approach that involves users in the content development and the design process could lead to user-centered ICT developments for the rural context.","ICT for development; Persuasive technology; Preventative health information; Design framework for ICT products and Services; Social Beliefs and Practices","en","doctoral thesis","","","","","","","","","Industrial Design Engineering","Industrial Design","","","",""
"uuid:2489ee8d-da26-43eb-8ec3-5f33e0274d85","http://resolver.tudelft.nl/uuid:2489ee8d-da26-43eb-8ec3-5f33e0274d85","Innovation and performance: A collection of microdata studies","Van Leeuwen, G.","Kleinknecht, A.H. (promotor); Balk, B.M. (promotor)","2009","There are still many puzzles to be solved concerning the relation between innovation and firm performance, in particular concerning the distinct roles of information and communication technology (ICT) and Research and Development (R&D) in creating new or improved products or production processes. This thesis provides evidence that both instances of innovation are important drivers of productivity and, thus, economic growth. The thesis consolidates the results of empirical work covering about 10 years of research on firm-level data that was aimed at understanding the importance for firm performance of innovation in a broad sense. Using econometric methods and recently developed innovation models, the several chapters investigate the distinct contributions to Total Factor Productivity (growth) of R&D and after controlling for the contributions of other inputs. In addition, special attention is given to role of ICT in enhancing the cumulativeness of innovation processes. This is achieved by analysing the interaction between technological and non-technological innovations and the role of ICT-related network externalities. It is shown that, especially in service production, ICT is an important driver of productivity (growth) and also an important enabler of other (non-technological) innovations. The cumulativeness of innovation is demonstrated by showing that firms that combine technological and non-technological innovations are among the most productive firms.","r&d; ict; innovation; tfp growth","en","doctoral thesis","","","","","","","","","Technology, Policy and Management","","","","",""
"uuid:39027b66-a4ec-416f-b8cc-3a02579afc24","http://resolver.tudelft.nl/uuid:39027b66-a4ec-416f-b8cc-3a02579afc24","Cognitive load measurements and stimulated recall interviews for studying the effects of information and communications technology","Beers, P.J.; Boshuizen, H.P.A.; Kirschner, P.A.; Gijselaers, W.; Westendorp, J.","","2008","Many researchers use information and communications technology (ICT)-tools to augment learning in a great variety of tasks. Their effects are generally measured in terms of intended outcomes. This article argues for the use of additional, more general measures to obtain a more complete impression of the effects of ICT-tools. The first study presented in this article shows why tools should not only be studied in terms of their specific intended outcomes, but also in terms of their effects on working memory, and the cognitive mechanisms needed to achieve the intended outcomes. The second study uses cognitive load measurements and stimulated recall interviews to obtain a more comprehensive view of the effects of learning tools. Results suggest that traditional outcome measures need to be complemented with quantitative and qualitative measures of cognitive processes to substantiate conclusions about intended effects of ICT-tools.","Cognitive load; Stimulated recall interviews; ICT-tools; Complex problem solving; Negotiation; Common ground","en","journal article","Springer","","","","","","","","Technology, Policy and Management","","","","",""
"uuid:2b718c9d-8a14-40d0-b1b9-42642cd82c80","http://resolver.tudelft.nl/uuid:2b718c9d-8a14-40d0-b1b9-42642cd82c80","ICT in het Onderwijs 2008: Onderzoek naar de opbrengst van ICT voor de onderwijspraktijk bij de TU Delft op basis van de mening van docenten","Van der Zanden, A.H.W.","","2008","Met behulp van een gedifferentieerde vragenlijst zijn onderwijsgevenden van de TU Delft benaderd om hun mening te geven over de door hen gebruikte ICT middelen, over de Blackboard digitale leeromgeving en de Blackboard support. Blackboard is nagenoeg volledig geimplementeerd en men is dik tevreden. Vooral het gemak en de efficientie wordt positief gewaardeerd. Ook de Blackboard Support wordt positief gewaardeerd. De conclusie geeft een positieve balans, maar toch blijf er werk aan de winkel voor de ondersteunende diensten.","ICT; onderwijspraktijk; Blackboard; digitale leeromgeving; ondersteuning","nl","report","TU Delft","","","","","","","","Delft University of Technology","SSC-ICT","","","",""
"uuid:c5b1f545-b776-4c2c-9612-b0f38fd7f8ff","http://resolver.tudelft.nl/uuid:c5b1f545-b776-4c2c-9612-b0f38fd7f8ff","Developing ict-enabled services in transition countries: A studio-based approach for logistics brokering","Muniafu, Simaati Mwenya","Sol, H.G. (promotor)","2007","","ict-enabled services; logistics brokering; studio; service design; service orientation; transition countries","en","doctoral thesis","","","","","","","","","Technology, Policy and Management","","","","",""
"uuid:7e5aa25c-da68-4fa2-b381-d8443cdf2cfe","http://resolver.tudelft.nl/uuid:7e5aa25c-da68-4fa2-b381-d8443cdf2cfe","ICT-support for grounding in the classroom","Beers, P.J.; Kirschner, P.A.; Boshuizen, H.P.A.; Gijselaers, W.H.","","2007","","Common ground; Negotiation; ICT-tools; Coercion; Secondary vocational education; Complex problem-solving","en","journal article","Springer","","","","","","","","Technology, Policy and Mangement","","","","",""
"uuid:bcecd9ab-097b-4c9b-8027-5f595660fdeb","http://resolver.tudelft.nl/uuid:bcecd9ab-097b-4c9b-8027-5f595660fdeb","Leren van jongeren: Een literatuuronderzoek naar nieuwe geletterdheid","Veen, W.; Jacobs, F.","","2005","","ICT; onderwijs","","book","Stichting SURF","","","","","","","","","","","","",""
"uuid:8ca5003a-b16b-4048-a4a2-04ba7c82fe61","http://resolver.tudelft.nl/uuid:8ca5003a-b16b-4048-a4a2-04ba7c82fe61","ICT-related transformations in Latin American metropolises","Fernández-Maldonado, A.M.","Drewe, P. (promotor)","2004","This thesis is an explorative research into the transformations related to the use and application of information and communication technologies (ICTs) in the urban scene of the large metropolises of Latin America. Approaching the topic with Gabriel Dupuy's notion of 'urbanism of networks', the research analyses the recent transformations occurring at three levels: the ICT infrastructure networks, the networks of production and consumption of ICTs in the local urban economy, and the diffusion of digital connectivity for everyday life purposes. The research goes deeper into the exploration of ICT-related changes in two metropolises: Buenos Aires and Lima, selected in base of the singular nature of their local ICT-related processes. Besides from providing an assessment of the situation regarding the three main levels, the results have been useful to spell out the main ICT-related trends regarding urban functioning and the urban form. They have also identified the new urban problems and new urban opportunities produced by the development of ICTs in the Latin American urban scene. The research concludes with a set of recommendations regarding urban planning in Latin America.","ict infrastructures; ict diffusion; ict spatial transformations; developing countries; latin american cities","en","doctoral thesis","Delft University Press","","","","","","","","Architecture","","","","",""
"uuid:6083701f-09fa-4cc2-b45e-b1b74c117994","http://resolver.tudelft.nl/uuid:6083701f-09fa-4cc2-b45e-b1b74c117994","A step forward in the theory and practice of ICT management simulation","Ilkov, I.G.","Looijen, M. (promotor)","2004","The popularity of animated simulation as a tool for modeling and analyzing business processes is growing. This is due to the fact that it offers a number of benefits for modeling such processes, among which the ability to capture their stochastic character, represent the changes in their characteristics in the course of time and model and visualize their dynamic behavior. The current research focuses on the application of animated simulation for the modeling of ICT (Information and Communication Technology) management processes. A number of issues in building simulation models of such processes are identified, which include the lack of generally adopted concepts and approaches and the low degree of comparability and reusability of the results of simulation studies. In order to address these issues a conceptual framework, a set of reusable simulation constructs and a step-by-step approach for simulating ICT management processes were developed as part of this research. The conceptual framework allows for capturing relevant characteristics of these processes, among which the tasks carried out as part of the processes, the workplaces at which they are carried out, the exchanged information and the used equipment. The simulation constructs, implemented as a simulation template in the ARENA simulation environment, provide the programming definitions and logic necessary to represent these characteristics in a simulation model. The step-by-step approach describes the steps that have to be taken to build such a model using the developed conceptual framework and simulation constructs. The way in which the conceptual framework, the simulation template and the step-by-step approach can be applied for building ICT management simulation models is described based on two test cases carried out in two organizations in The Netherlands.","ict management processes; simulation","en","doctoral thesis","","","","","","","","","Electrical Engineering, Mathematics and Computer Science","","","","",""
"uuid:a6c6a630-e021-4931-a9d3-6f83b42595a6","http://resolver.tudelft.nl/uuid:a6c6a630-e021-4931-a9d3-6f83b42595a6","A decision support method for ICT investment problems: Identification and justification of information process improvements","Poppeliers, J.L.","","2004","","ICT; information process","","master thesis","","","","","","","","","Mechanical, Maritime and Materials Engineering","Marine and Transport Technology","Ship Design, Production and Operation","","",""
"uuid:b2e51df3-69c7-460d-a89a-7c786b38a76e","http://resolver.tudelft.nl/uuid:b2e51df3-69c7-460d-a89a-7c786b38a76e","Building Awareness and Supporting African Universities in ICT Management: The Big ICT Five (Strategy, Development/Acquisition, Implementation, Utilization, Service Management)","Massingue, V.S.","Looijen, M. (promotor)","2003","","ICT management; African universities","en","doctoral thesis","","","","","","","","","Electrical Engineering, Mathematics and Computer Science","","","","",""
"uuid:6db51fac-41ee-4670-aaa5-46da01d1a8a0","http://resolver.tudelft.nl/uuid:6db51fac-41ee-4670-aaa5-46da01d1a8a0","The Alignment of Operational ICT: Management of Benefits and Burdens","Klompé, R.H.","Looijen, M. (promotor)","2003","","Information economics; ICT management; alignment","en","doctoral thesis","Eburon Academic Publishers","","","","","","","","Electrical Engineering, Mathematics and Computer Science","","","","",""
"uuid:ec2c4cce-1931-4c90-93ba-c085e33895a0","http://resolver.tudelft.nl/uuid:ec2c4cce-1931-4c90-93ba-c085e33895a0","Improving ICT Management in Public Universities in Kenya","Wanyembi, G.N.W.","Looijen, M. (promotor)","2002","With the rapid infusion of information and communication technology (ICT) in Kenya in the recent past, organizations are now realizing the critical role that management, control and maintenance of ICT play in providing and improving ICT services to the user communities. Public universities as agents of technological transfer in the developing world are organizations that play key roles in the filed of ICT. Much is expected from them by other organizations to provide leadership in the management and utilization of the new technology in addition to scholarship and research in ICT. This thesis forms part of pioneering research work conducted in the area of ICT management, control and maintenance in public universities in Kenya and as part of a doctoral study program in the area in the Department of Information Systems and Software Engineering, Delft University of Technology, The Netherlands. The thesis attempts to provide some answers to the problem associated with the management of ICT, arising from the rapid introduction and use of the new technology. Three case studies are examined, one in which the problem space was conceived and formulated, and the model solution developed, and two case studies where the model solution was applied. Conceptually, the model solution comprises four functions, i.e. depiction of the current situation, qualification of the current situation, definition of the future situation and transformation from current to the future situations. The proposed model solution was constructed from requirements formulated by the user community in the first case study and integrated with concepts of the management paradigm, which formed the core of the research. Building upon the success of earlier work in the field, the model drew from existing models and extended the concepts to include the four functions that form the hallmarks of the model solution. There are theoretical and some practical implications resulting from the application of the model in the two case studies. To make the model practical, its first three functions were developed into an automated tool. As an instrument the model provides the practitioners with a new and ready tool to use as they come to terms with the unfamiliar computing technology. For the theoretician the model opens new doors for further research and inquiry into new geographical areas and societies where wholly new challenges and problems previously unknown to the outside world may present. Partnerships in ICT management research should become the logical stage in dealing with these challenges to provide solutions to the problems that will no doubt increase with the increase in complexity and sophistication of new technology.","ICT management; management paradigm; transformation","en","doctoral thesis","Delft University Press","","","","","","","","Information Technology and Systems","","","","",""
"uuid:8ece467e-04e3-4edb-b58e-a3f80c506298","http://resolver.tudelft.nl/uuid:8ece467e-04e3-4edb-b58e-a3f80c506298","Economische structuurversterking, stedelijke vernieuwing en de ICT-revolutie","Priemus, H.","Onderzoeksinstituut OTB (contributor)","2002","","Economische structuurversterking; stedelijke vernieuwing; ICT","nl","book","Delft University Press","","","","","","","","OTB","","","","",""
"uuid:57909005-e39d-48a3-9730-1997430ced30","http://resolver.tudelft.nl/uuid:57909005-e39d-48a3-9730-1997430ced30","ICT fundament onder de Containerbinnevaart","Rotterdams Interne Logistiek ","","1998","","ICT; containertransport; binnenvaart","","report","","","","","","","","indefinite","Mechanical, Maritime and Materials Engineering","Marine and Transport Technology","Ship Design, Production and Operation","","",""
"uuid:6fe3a9b4-52e7-43e9-acc7-c69e3abe9b8e","http://resolver.tudelft.nl/uuid:6fe3a9b4-52e7-43e9-acc7-c69e3abe9b8e","The role of ICT as a partner in Architectural Design Education","Sariyildiz, S.; Van der Veer, P.","","1998","","ICT; Architectural Design; Architectural Education; Knowledge Integration Tools; Decision Support Tools; Design Tool; Internet; JAVA; Collaborative Design","en","conference paper","","","","","","","","","Architecture","","","","",""
"uuid:a77cb369-8282-4fff-ab58-03779faf65ec","http://resolver.tudelft.nl/uuid:a77cb369-8282-4fff-ab58-03779faf65ec","Tools of an Integrated Software Environment for the Architectural Design Process - Concepts, Technologies and Added Value","Sariyildiz, S.; Schwenk, M.","","1997","","ICT design Tools; Architectural Design; Materialisation; Tool Integration; Integrated Design Support Systems","en","conference paper","","","","","","","","","Architecture","","","","",""