Hawkes Processes in Large-Scale Service Systems: Improving service management at ING

Through the expansion of large-scale service systems and the exponential growth of data generated by complex IT infrastructure components, gaining a comprehensive overview of the different levels of service within an IT system has become increasingly challenging. In particular, this brought to the fore the question from a large commercial bank...

Resilience of Incident Management in Smart Cities

The grow of urban environments caused many problems in traffic networks. On the roads in and around an urban environment many traffic incidents happen all the time, especially during rush hours or bad weather conditions. To minimize the negative impacts, an incident scene has to be cleared as soon as possible. Additional delay has been caused by...

Major incident detection

Incident management is one of the top priorities for IT companies. Within incident management the so-called major incidents, incidents with a severe impact on the company, require emergency actions to reduce this impact. An earlier detection of these major incidents will lead to a faster resolution time and this can be achieved by using software...

Integration of Traffic Information into the Path Planning among Moving Obstacles

This paper investigates the integration of traffic information (TI) into the routing in the presence of moving obstacles. When traffic accidents occur, the incidents could generate different kinds of hazards (e.g., toxic plumes), which make certain parts of the road network inaccessible. On the other hand, the first responders, who are...

Traffic incident management in the presence of hazards

Traffic incidents can result in different kinds of hazards (e.g., plumes) that influence the status of road networks, therefore there is a great need for incident management in the presence of the hazards. When incidents occur, the created hazards not only affect the normal road users (make them detour or blocked), but also influence the...

Incident Management Information and Communication System (IMICS)

In the past few years, traffic incident management has been a subject of interest in both politics and research. After an incident has occurred, incident management measures are intended to clear the motorway for traffic, inform other road users and treat victims as soon as possible. These measures largely constitute formal agreements,...