Data Analytics Platforms: Value Propositions and Adoption Challenges for Small Hospitality Businesses

Managers increasingly seek ways to explore insights from data for business improvements and innovation. Data Analytics (DA) platforms hold promise for businesses, especially small businesses that cannot afford tailor-made proprietary analytics services. DA platforms offer generic analytics features to a pool of businesses, saving costs and...

Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert

Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service experience? In this contribution, we reflect on a three-year implementation of an empathy-centric...

Promises and Perils of Inferring Personality on GitHub

Background: Personality plays a pivotal role in our understanding of human actions and behavior. Today, the applications of personality are widespread, built on the solutions from psychology to infer personality. Aim: In software engineering, for instance, one widely used solution to infer personality uses textual communication data. As studies...

Towards Actionable Forms of Communicating and Sharing Design Knowledge

Design research aims to construct knowledge that is useful for designers and non-designers in the processes of designing for various types of challenges: from making products to solving complex<br/>social problems. Designers and non-designers seek information and inspiration for their work both in a non-design world, e.g., in films, illustrated...

Insights into the design, use and implementation of home energy management systems

Between 2008 and 2011, three different home energy management systems (HEMS)that give feedback on energy consumption were implemented in households in the Netherlands. Home energy management systems are defined as intermediary devices that can visualise, monitor and/or manage domestic gas and/or electricity consumption. Through a series of...

Two graduation projects: Nine brief sketches