Searched for: subject:"integrated%5C+service%5C+delivery"
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document
Overbeek, S.J. (author), Janssen, M.F.W.H.A. (author), Van Bommel, P. (author)
An in?ux of service providers collaborate in networks to meet their clients’ demands. Integrated service delivery (ISD) is a way to let networked service providers offer services to their clients by bundling selected services offered by each provider so that clients do not have to deal with each single provider anymore. Designing such a network...
journal article 2012
document
Klievink, B. (author)
Governments aim to improve service delivery towards citizens and businesses. One of the main trends in this area is that organisations are increasingly trying to integrate service delivery by using information and communication technology (ICT). Service integration is necessary as individual service offerings are often just a part of a bigger...
doctoral thesis 2011
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Overbeek, S. (author), Klievink, B. (author), Janssen, M. (author)
This event-driven architecture uses decentralized intelligence to orchestrate services across a network of public agencies, without compromising the individual agencies' autonomy.
journal article 2009