Major incident detection

Incident management is one of the top priorities for IT companies. Within incident management the so-called major incidents, incidents with a severe impact on the company, require emergency actions to reduce this impact. An earlier detection of these major incidents will lead to a faster resolution time and this can be achieved by using software...

The purchasing of maintenance service delivery in the Dutch social housing sector: Optimising commodity strategies for delivering maintenance services to tenants

For housing associations, maintenance is an opportunity for high quality interaction with their tenants, and thus an opportunity for effectively influencing the quality of service delivery to tenants. Dutch housing associations have a market share of about one third of the entire Dutch housing stock. They spent around 2.8 billion euros a year on...