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Lessons Learned from Designing and Evaluating CLAICA: A Continuously Learning AI Cognitive Assistant

Kernan Freire, S. (author), Niforatos, E. (author), Wang, C.W. (author), Ruiz Arenas, S. (author), Foosherian, Mina (author), Wellsandt, Stefan (author), Bozzon, A. (author)

Learning to operate a complex system, such as an agile production line, can be a daunting task. The high variability in products and frequent reconfigurations make it difficult to keep documentation up-to-date and share new knowledge amongst factory workers. We introduce CLAICA, a Continuously Learning AI Cognitive Assistant that supports...

conference paper 2023

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A Cognitive Assistant for Operators: AI-Powered Knowledge Sharing on Complex Systems

Kernan Freire, S. (author), Panicker, Sarath (author), Ruiz Arenas, S. (author), Rusak, Z. (author), Niforatos, E. (author)

Operating a complex and dynamic system, such as an agile manufacturing line, is a knowledge-intensive task. It imposes a steep learning curve on novice operators and prompts experienced operators to continuously discover new knowledge, share it, and retain it. In practice, training novices is resource-intensive, and the knowledge discovered by...

journal article 2023

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The Human Factors of AI-Empowered Knowledge Sharing

Kernan Freire, S. (author)

Many industries are facing the challenge of how to capture workers' knowledge such that it can be shared, in particular tacit knowledge. The operation of complex systems such as a manufacturing line is knowledge-intensive, especially if the operator must frequently reconfigure it for different products. Considering the breadth and dynamic...

conference paper 2023

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Tacit Knowledge Elicitation for Shop-floor Workers with an Intelligent Assistant

Kernan Freire, S. (author), Wang, C.W. (author), Ruiz Arenas, S. (author), Niforatos, E. (author)

Many industries face the challenge of capturing workers' knowledge to share it, particularly tacit knowledge. The operation of complex systems such as a manufacturing line is knowledge-intensive. Considering this knowledge's breadth and dynamic nature, existing knowledge-sharing solutions are inefficient and resource intensive. Conversational...

conference paper 2023

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Enhancing team collaboration in the Customer Experience department: Improving collaboration between the teams of the CX department for a more consistent implementation of the customer needs

Kok, Joëlle (author)

Flyco is a large airline company who has built its strategy emphasising on operational excellence. Yet, since competitors can now achieve similar results, they have expanded their strategy to offering excellent customer experience too, resulting in the foundation of the Customer Experience (CX) department. Nevertheless, Flyco notices their NPS...

master thesis 2022

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Learning and Knowledge Transfer of Professionals within the Building Services Sector

Ahmed, Mohammad Samir (author), van der Velden, Joep (author), Soleymani, A. (author), van den Brom, P.I. (author), Konings, Maaike (author), Itard, L.C.M. (author), Specht, M.M. (author), Sjoer, Ellen (author), Zeiler, Wim (author)

Buildings need to be carefully operated and maintained for optimum health, comfort, energy performance, and utility costs. The increasing use of Machine Learning combined with Big Data in the building services sector has shown the potential to bring energy efficiency and cost-effectiveness. Therefore, upskilling and reskilling the current...

conference paper 2022

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First Impressions of Using Stack Overflow for Education in a Computer Science Bachelor Programme

Hugtenburg, S. (author), Zaidman, A.E. (author)

Community Question Answering (CQA) platforms like Stack Over- flow enable gamified and moderated community-driven knowledge creation. We report on our experiences of introducing Stack Over- flow in our Computer Science BSc programme and explore whether these platforms can (1) reduce the workload of lecturers in answer- ing questions in large...

conference paper 2022

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A Conversational User Interface for Instructional Maintenance Reports

Kernan Freire, S. (author), Niforatos, E. (author), Rusak, Z. (author), Aschenbrenner, D. (author), Bozzon, A. (author)

Maintaining a complex system, such as a modern production line, is a knowledge-intensive task. Many firms use maintenance reports as a decision support tool. However, reports are often poor quality and tedious to compile. A Conversational User Interface (CUI) could streamline the reporting process by validating the user's input, eliciting...

conference paper 2022

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Design knowledge sharing platform for designers

Wu, Elyn Caili (author)

Knowledge sharing brings overall value to organisations in the growth of the business and its people. For designers, sharing stimulates creativity and encourages personal development via collective sharing within the community, making happier individuals and by extension, a happier team. For knowledge sharing to happen, cultural change and the...

master thesis 2020

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The Reality of Evidence-based Decision Making in Humanitarian Programming: An Exploratory Study of WASH Programs in Uganda

Khanpour, Milan (author), Meesters, Kenny (author), Paulus, D. (author)

With ongoing research, increased information sharing and knowledge exchange, humanitarian organizations have an increasing amount of evidence at their disposal to support their decisions. Nevertheless, effectively building decisions on the increasing amount of insights and information remains challenging. At the individual, organizational, and...

conference paper 2020

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Perception of privacy in a university building: The transparency paradox

Bentinck, S.A. (author), van Oel, C.J. (author), van Dorst, M.J. (author)

Informal face-to-face communication and chance encounters encourage knowledge sharing. This Post-Occupancy Evaluation (POE) examines how well a new building of a Dutch University Institute (DI) supported interaction and perceived privacy among faculty members. The study is designed as a qualitative research project with in-depth interviews...

journal article 2020

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Knowledge sharing in agile projects: Exploring knowledge sharing patterns in agile projects around Philips Research context

wang, Jiawen (author)

The paring of knowledge sharing and agile methodology has been explained by some researchers (Dissanayake, Dantu, & Nerur, 2013), most emphasize that the knowledge sharing enablers embedded in the agile methods (Dissanayake et al., 2013), seldom researches explain agile-induced knowledge sharing inhibitors. Besides, the existing researches...

master thesis 2019

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Development of a knowledge sharing game to design collaborations in a hierarchical organisation: How innovation strategies can be implemented at the working floor throughout organisations

Beijers, Rolien (author)

Background: There is an increasing need for structured methods that encourage effective knowledge sharing and collaborations at the working floor to implement innovation strategies, especially in case of employer - employee relationships. <br/><br/>Objective: This research (master thesis) focused on knowledge sharing on the work floor during...

master thesis 2018

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How Modern News Aggregators Help Development Communities Shape and Share Knowledge

Aniche, Maurício (author), Treude, Christoph (author), Steinmacher, Igor (author), Wiese, Igor (author), Pinto, Gustavo (author), Storey, Margaret Anne (author), Gerosa, Marco Aurélio (author)

Many developers rely on modern news aggregator sites such as reddit and hn to stay up to date with the latest technological developments and trends. In order to understand what motivates developers to contribute, what kind of content is shared, and how knowledge is shaped by the community, we interviewed and surveyed developers that participate...

conference paper 2018

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Learning from best practices in sustainable urbanization

Ochoa, J. Jorge (author), Tan, Yongtao (author), Qian, QK (author), Shen, Liyin (author), Moreno, Eduardo López (author)

Attempts for implementing sustainable urbanization have been reported and documented around the world. These efforts have led to a vast number of exemplary sustainable urbanization practices, classified as best practices. Best practices contain valuable information in the form of experiences, and learning from them represents an opportunity...

journal article 2018

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Conceptual design of a digital knowledge environment for networked service providers

Vincendon, J.R.J. (author)

Fostered by new technologies, enabling new ways of communication and human interaction, society is moving away from geographically bound groups towards a network-like environment. In this environment, people are becoming place and time independent networked individuals. This shift is slowly finding its way into the professional environment. As...

master thesis 2016

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Feasibility of a Knowledge-Based Engineering framework for the AEC industries

Mathot, Maarten (author), Coenders, J.L. (author), Rolvink, A. (author)

This paper presents the development of a novel computational framework with which expert analysis knowledge can be captured, stored and dynamically retrieved when required to determine the performance of a building design with respect to user-defined requirements. By subdividing the engineer's and designer's knowledge into discrete steps, and...

conference paper 2016

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Knowledge Processes Steering Innovation

Jarabo, O. (author)

Purpose This study aims to explore approaches to stimulate innovation at the case company via current knowledge processes analysis to provide best-fit recommendations. Design/Methodology/Approach The study develops a theoretical overview based on the growing stream on knowledge processes in relation to innovation. The research features a case...

master thesis 2014

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An Agent-mediated Approach to Promote Knowledge Sharing Through Enterprise Social Networks

Sedighi, M. (author)

Broadening adoption of social network tools within the enterprise suggests a new and valuable source for insight into the social structure through organizations. While online social media tools are being evolved by enterprises in recent years, the social media are used much for knowledge sharing. This paper focuses on how enterprise social...

conference paper 2013

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Improving Risk Management Through Knowledge and Experience Sharing

Jonsdottir, E.R. (author)

master thesis 2012