Searched for: subject:"perception"
(1 - 1 of 1)
van Hagen, Mark (author), van Oort, N. (author)
This paper describes two perspectives to improve the passenger experience. The passenger satisfaction pyramid is introduced, consisting of the base of the pyramid (dissatisfiers) focusing on time well saved and the top of the pyramid (satisfiers) aiming at time well spent. The challenge in planning and design of public transport services is to...
conference paper 2018