Searched for: subject%3A%22publications%22
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Wiarda, M.J. (author), Sobota, V.C.M. (author), Janssen, Matthijs J. (author), van de Kaa, G. (author), Yaghmaei, E. (author), Doorn, N. (author)
Mission-oriented innovation policy is currently gaining renewed interest as an approach for addressing societal challenges. One of the promises is that missions can mobilise and align diverse stakeholders around a shared goal. Recent literature underlines the importance of public participation (e.g. municipalities and civil society organisations...
journal article 2023
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Nouws, S.J.J. (author), Martinez de Rituerto de Troya, I. (author), Dobbe, R.I.J. (author), Janssen, M.F.W.H.A. (author)
Algorithmic and data-driven systems are increasingly used in the public sector to improve the efficiency of existing services or to provide new services through the newfound capacity to process vast volumes of data. Unfortunately, certain instances also have negative consequences for citizens, in the form of discriminatory outcomes, arbitrary...
conference paper 2023
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Kong, I. (author), Janssen, M.F.W.H.A. (author), Bharosa, Nitesh (author)
The computation power of quantum computers introduces new security threats in Public Key Infrastructure (PKI), a system used by many governments to secure their digital public services and communication. This calls for an inevitable need for governments to be quantum-safe (QS) by modifying their PKI systems to be resistant to the attacks of...
conference paper 2022
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Sulastri, R. (author), Janssen, M.F.W.H.A. (author)
Governments want to improve the economy by extending the market of financial credit. Recently, Peer-To-peer (P2P) lending credit scoring systems have gained more attention for advancing society; however, the role of governments in ensuring fair access to such a system is not known. This work aims to understand better the public values for...
conference paper 2022
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Simonofski, Anthony (author), Tombal, Thomas (author), De Terwangne, Cécile (author), Willem, Pauline (author), Frenay, Benoît (author), Janssen, M.F.W.H.A. (author)
Fraud analytics refers to the use of advanced analytics (data mining, big data analysis, or artificial intelligence) to detect fraud. While fraud analytics offers the promise of more efficiency in fighting fraud, it also raises legal challenges related to data protection and administrative law. These legal requirements are well documented but...
journal article 2022
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Nouws, S.J.J. (author), Janssen, M.F.W.H.A. (author), Dobbe, R.I.J. (author)
Algorithmic systems used in public administration can create or reinforce digital cages. A digital cage refers to algorithmic systems or information architectures that create their own reality through formalization, frequently resulting in incorrect automated decisions with severe impact on citizens. Although much research has identified how...
conference paper 2022
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Bharosa, Nitesh (author), Marangio, Federica (author), Petti, Claudio (author), Janssen, M.F.W.H.A. (author)
Public agencies struggle with engaging citizens in digital public service innovation. The notion that citizen engagement in public service innovation can lead to more citizen-friendly digital services is widely accepted. Moreover, citizen engagement has also become an indicator of legitimacy; public service innovation without citizen engagement...
conference paper 2021
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Weerakkody, Vishanth (author), Janssen, M.F.W.H.A. (author), El-Haddadeh, Ramzi (author)
The realisation of citizen-centric services in the public sector requires breaking traditional silos and transforming existing institutional structures and processes. Recent transformation efforts undertaken in government institutions have embraced business process re-engineering (BPR) concepts championed by the private sector over decades...
journal article 2021
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Wang, Changlin (author), Teo, Thompson S.H. (author), Janssen, M.F.W.H.A. (author)
Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore's public value management to examine the relationship between AI use and value...
journal article 2021
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Bharosa, Nitesh (author), Oude Luttighuis, S.F. (author), Spoelstra, Flori (author), van der Voort, H.G. (author), Janssen, M.F.W.H.A. (author)
The COVID-19 pandemic highlights the dependence on digital public service delivery in many nations. The intensified use of digital public services also shifted the spotlight to accessibility and reactive design of digital public services. Inspired by the high level of proactivity provided in commercial digital services, policy-makers are looking...
conference paper 2021
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Crompvoets, Joep (author)
Different actor roles in inter-organizational digital public services are often neither understood nor acknowledged. This can result in challenges regarding the proper design and result in a lack of adoption of these services. In the literature, there exist various taxonomies outlining roles such as users, consumers or co-creators, although...
conference paper 2021
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Kleiman, F. (author), Meijer, S.A. (author), Janssen, M.F.W.H.A. (author)
The recent need for social-distancing caused by COVID-19 resulted in working remotely, which can cause loneliness and disconnect from the organization. The pandemic stimulated people to look for novel ways to interact and, at the same time, socialize with each other. The change to home office increased the number of people using digital video...
journal article 2020
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Karkin, N. (author), Janssen, M.F.W.H.A. (author)
e-Petitioning is a type of information and communication technology for development that can be used by citizens to express their voices in society. Although much work is focused on government-citizen relationships, little is known about whether and, if so, how e-petitions technology might result in structural transformations in public...
journal article 2020
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Bharosa, Nitesh (author), Janssen, M.F.W.H.A. (author)
Many governments want to harness the potential of new digital technologies for shaping an progressive and inclusive society. However, they often struggle to translate their ambitions into reality. Drawing on the quadruple helix model, Digicampus is an innovation ecosystem in the Netherlands in which government, academia, citizens and...
journal article 2020
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Crompvoets, Joep (author)
Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in...
conference paper 2020
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Allessie, David (author), Janssen, M. (author), Ubacht, J. (author), Cunningham, S. (author), van der Harst, G. (author)
Blockchain technology has the potential to provide public services directly to the public. This challenges the need for public organizations, who traditionally provided these services. Much of the current work is focused on the technology, whereas the influence on public administration structure has gained less attention. The goal of this paper...
journal article 2019
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Grover, Purva (author), Kar, Arpan Kumar (author), Dwivedi, Yogesh K. (author), Janssen, M.F.W.H.A. (author)
Elections are among the most critical events in a national calendar. During elections, candidates increasingly use social media platforms to engage voters. Using the 2016 US presidential election as a case study, we looked at the use of Twitter by political campaigns and examined how the drivers of voter behaviour were reflected in Twitter....
journal article 2018
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Batubara, F.R. (author), Ubacht, J. (author), Janssen, M.F.W.H.A. (author)
The ability of blockchain technology to record transactions on distributed ledgers offers new opportunities for governments to improve transparency, prevent fraud, and establish trust in the public sector. However, blockchain adoption and use in the context of e-Government is rather unexplored in academic literature. In this paper, we...
conference paper 2018
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Susha, Iryna (author), Pardo, Theresa A. (author), Janssen, M.F.W.H.A. (author), Adler, Natalia (author), Verhulst, Stefaan G. (author), Harbour, Todd (author)
An increasing number of initiatives have emerged around the world to help facilitate data sharing and collaborations to leverage different sources of data to address societal problems. They are called “data collaboratives”. Data collaboratives are seen as a novel way to match real life problems with relevant expertise and data from across...
journal article 2018
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Garvanova, Magdalena (author), Shishkov, Boris (author), Janssen, M.F.W.H.A. (author)
Public values are desires of the general public, that are about properties considered societally valuable, such as respecting the privacy of citizens or prohibiting polluting activities. “Translating” public values into functional solutions is thus an actual challenge. Even though Value-Sensitive Design (VSD) is about weaving public values in...
conference paper 2018
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