Searched for: subject:"satisfaction"
(1 - 20 of 34)

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Dai, T. (author), Hein, C.M. (author), Zhang, Tong (author)
This paper argues that a gap exists between the marketing of shore excursions and cruise tourists’ expectations of ‘local flavor’ experiences. The paper first establishes that this discrepancy exists, then aims to refine the focus of marketing and promotion, and finally proposes strategies for improving cruise tourists’ satisfaction....
journal article 2019
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Kwon, M. (author), Remoy, Hilde (author), van den Dobbelsteen, A.A.J.F. (author), Knaack, U. (author)
Personal control is one of the influential factors for user satisfaction and environmental comfort due to its physical and psychological impacts. This paper aims to identify the relationship between the degree of personal control over indoor environmental conditions and user satisfaction with thermal and visual comfort. Trying to answer the...
journal article 2019
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Huijgens, H.K.M. (author)
Based on the large amounts spent by software companies to develop new and existing software systems, we argue that an evidence-based approach that focuses on a software portfolio as a whole should be in place to support decision-making. We developed EBSPM as an evidence-based, practical model to support software companies to actively steer at...
doctoral thesis 2018
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Abenoza, Roberto F. (author), Cats, O. (author), Susilo, Yusak O. (author)
Understanding how satisfaction with individual trip legs aggregates to the overall travel experience for different types of trips will enable the identification of the trip legs that are most impactful. For this purpose we analyze data on retrospective evaluations of entire multi-modal trip experiences and satisfaction with individual trip...
journal article 2018
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de Korte, E.M. (author), Wiezer, Noortje (author), Janssen, Joris (author), Vink, P. (author), Kraaij, Wessel (author)
Background: To improve workers’ health and well-being, workplace interventions have been developed, but utilization and reach are unsatisfactory, and effects are small. In recent years, new approaches such as mobile health (mHealth) apps are being developed, but the evidence base is poor. Research is needed to examine its potential and to assess...
journal article 2018
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Dekkers, T. (author), Melles, M. (author), Groeneveld, B.S. (author), de Ridder, H. (author)
Background: Patients with orthopedic conditions frequently use the internet to find health information. Patient education that is distributed online may form an easily accessible, time- and cost-effective alternative to education delivered through traditional channels such as one-on-one consultations or booklets. However, no systematic...
review 2018
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Boschman, S.E. (author)
Residential satisfaction is a key variable in understanding residential mobility. Many researchers have studied the individual level and neighbourhood level determinants of satisfaction, however, very few have studied which neighbourhood characteristics affect satisfaction for whom. In this paper, ordered logit models are estimated, explaining...
journal article 2018
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Kwon, Minyoung (author), Remøy, H. (author), van den Dobbelsteen, Andy (author), Knaack, Ulrich (author)
This paper highlights the importance of considering user satisfaction in office renovation. Userfocused design approach in nearly zero energy office (nZEO) renovation is a way to increase user satisfaction and the value of office quality while meeting energy efficiency goal. The purpose of this paper is to investigate considerable measurement...
conference paper 2017
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Abenoza, RF (author), Cats, O. (author), Susilo, YO (author)
Increasing public transport ridership while providing a service that better caters to individual travelers poses an important goal and challenge for society, particularly public transport authorities and operators. This study identifies and characterizes current and potential users of public transport in Sweden and identifies the most important...
journal article 2017
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Jansen, S.J.T. (author), Hoekstra, J.S.C.M. (author), Boumeester, H.J.F.M. (author)
The extraction of natural gas in the north of The Netherlands has led to soil subsidence and the occurrence of earthquakes. Residents worry about the safety of their families and the saleability of their dwelling and might want to move. The goal is to examine whether the earthquakes are related to the intention to move. A survey among...
journal article 2017
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Kwon, M. (author), Remoy, Hilde (author), van den Dobbelsteen, A.A.J.F. (author), Knaack, U. (author)
This paper highlights the importance of considering user satisfaction in office renovation. Userfocused design approach in nearly zero energy office (nZEO) renovation is a way to increase user satisfaction and the value of office quality while meeting energy efficiency goal. The purpose of this paper is to investigate considerable measurement...
conference paper 2017
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Brunia, S. (author), de Been, I. (author), van der Voordt, Theo (author)
Purpose – The purpose of this study is to explore which factors may explain the high or low percentages of satisfied employees in offices with shared activity-based workplaces. Design/methodology/approach – The paper compares data on employee satisfaction from two cases with remarkably high satisfaction scores and two cases with significantly...
journal article 2016
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Riratanaphong, C (author), van der Voordt, Theo (author)
Various studies have shown that corporate real estate can contribute to organisational performance. However, the concept of Public Real Estate Management (PREM) has not been well known in Thailand. This paper aims to present the concept of PREM, to describe Key Performance Indicators (KPIs) that are being used in practice, to discuss KPIs that...
journal article 2015
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van der Zwart, J (author), van der Voordt, Theo (author)
Only when a building has been built it becomes clear if the building works as expected and if the objectives of the clients, customers, end users and other stakeholders are attained. If not, it is difficult and costly to adapt a building-in-use to fit with the needs and interests of the stakeholders. This paper explores how some of the pre-set...
journal article 2015
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Riratanaphong, C. (author)
There is a growing need for performance management and performance measurement that not only covers all aspects of an organisation, but which can be applied to various situations in a changing internal and external environment. The changing organisational and external contexts, such as the increasing demand for talented knowledge workers and...
doctoral thesis 2014
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van Sprang, H (author), Groen, BH (author), van der Voordt, Theo (author)
This paper explores the impact of the physical and social dimensions of the work environment on satisfaction and perceived productivity of knowledge workers in Dutch universities of applied sciences. The approach took the form of a literature review, multiple case study of six research centres using interviews and logbook analysis, and web-based...
journal article 2013
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Jansen, S.J.T. (author)
Residential satisfaction is an important topic in the domain of housing. It refers to the individuals’ appraisal of the conditions of their residential environment, in relation to their needs, expectations and achievements. In the current study respondents were asked to indicate their residential satisfaction on a scale ranging from 1 (very...
report 2012
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Jansen, S.J.T. (author)
This study focuses on residents’ perceptions of residential quality concerning 23 different dwelling aspects. Respondents were asked to indicate their appreciation of these dwelling aspects on a scale ranging from 0 (‘‘extremely unattractive’’) to 100 (‘‘extremely attractive’’). The influence of two potential factors on the appreciation of...
journal article 2012
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Riratanaphong, C. (author), van der Voordt, Theo (author)
Purpose: A) to record Key Performance Indicators (KPIs) that are used in performance measurementin practice; B) to investigate the influence of the work environment on employee satisfaction and perceived productivity, and to explore the impact of culture on employees’ appraisal of their work environment and prioritized aspects.
Methodology:...
book chapter 2012
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Coulter, R. (author), Van Ham, M. (author), Feijten, P. (author)
Most studies of residential mobility decision-making focus on the housing and neighbourhood satisfaction and pre-move thoughts of individuals. This implicitly assumes that individual evaluations represent the wider household unit. However, if partners in a couple do not share evaluations of dwelling or neighbourhood quality or do not agree on...
journal article 2011
Searched for: subject:"satisfaction"
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