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document
Bouwman, Sanne (author)
This thesis report represents the result of a graduation project for the master programme Strategic Product Design at the Delft University of Technology carried out in collaboration with KLM Royal Dutch Airlines. This project aims to find out how to create the desired experience for KLM passengers during undesired disruptions. This problem has...
master thesis 2019
document
Simonse, LWL (author), Albayrak, A. (author), Starre, Susan (author)
In this article, we focus on the design method of mapping the patient journey in order to support the inclusion of the patient perspective into care service innovations. Increasingly, designers in health use the patient journey approach, however, its method is relatively poorly documented. To ground the activities of the patient journey method,...
journal article 2019