Business model innovation and firm performance: Exploring causal mechanisms in SMEs

Although research has shown that business model innovation (BMI) can create a firm's competitive advantage and enhance its performance, many small and medium-sized enterprises (SMEs) fail to obtain the expected outcomes when innovating their business model. Business Model Innovation (BMI) leads to irreversible fundamental changes in key...

The role of organizational strategy in the user-centered design of mobile applications

Gathering insights on users and the contexts they use mobile applications is at the core of the user-centered design (UCD). Organizations find it strategically important to efficiently and effectively use these insights. With the proliferation of mobile applications, gaining timely and relevant insights is increasingly challenging due to the...