Customer Experience in Technology Consulting: Expanding the capabilities of technology consultants through the adoption of a customer-centric approach

Customer experience (CX) is becoming increasingly important for companies in the financial sector. Digital engagement accelerated due to the pandemic, resulting in a higher demand for optimized digital customer experiences and user-friendly IT systems. Companies in the financial sector have to keep up with the digital transformation and bring...

Combining Logistics Resources between Urban Construction Projects: A cross-sectional study for the city of Amsterdam

Construction resource management in the Netherlands is causing environmental concerns due to a high demand for infrastructure maintenance and carbon/nitrogen emissions. Insufficient optimization of resource management between projects results in more traffic and higher energy demand, but measures such as linking projects, program management, and...

Prototyping a domain-task ontology for facilitating strategic decisions of asset managers of public sewerage systems

The current research stems from the motivation of reducing the information loss that asset managers face in the operation & maintenance phase of the project. Most of the public infrastructure assets’ condition nowadays deteriorate due to ageing and municipalities confront challenges to manage their portfolios effectively by adopting...

The future of Green IT:  A framework for Deloitte Technology Strategy & Operating Model to implement sustainability in their current offerings

Increasing energy usage and environmental concerns force us to look into green innovation. Organizations need to become more sustainable in every aspect to stay relevant. To minimize a company’s carbon footprint, IT should also be included in the sustainability strategy. Therefore, greening IT is and will continue to be a necessity, not an...

Bridging the gap between Business, Development and IT Operations: The design of a work method to discuss implementation complexity and create a shared vision during the innovation process

This report discusses challenges that can emerge when implementing innovations at organizations. As the conducted case study showed, many variables come into play when implementing new technology. Specific within IT is the implementation complexity at the back-end; large new software applications often need to be embedded into the existing IT...

The Convergence and Integration of Operational Technology and Information Technology Systems

The impact of IT and Open Innovation tools on the New Product Development Process

The process of New Product Development is one of the most important competitive factors in today’s market environment. Nevertheless, it remains an risky and uncertain business and both the academic field as companies try to identify best practices to improve this process. In the past two decades, firms have increasingly adopted Information...

The value of a Strategic IT analysis in the pre- Merger & Acquisition phase

This thesis research aimed to improve M&A preperation processes related wit IT. By combining IT process and IT value driven components with the aim to complement current IT Due Diligence analysis by providing more insights in IT integration issues. Thereby contributing to the feasibility of the IT integration phase.