Defining design orientation: A field-based discovery approach

The value of design as a means of innovation has long been recognized. More recently, interest in how design can create value has moved from a functional to a strategic focus whereby the design concept defines the way in which the whole firm competes. This is known as “design orientation,” although research on the nature of this construct...

Public value creation through voluntary business to government information sharing enabled by digital infrastructure innovations: a framework for analysis

Public value creation is traditionally considered as the citizens' collective expectations with respect to government and public services. Recent e-government literature indicates that what exactly constitutes public value in digital government is still debated. Whereas previous research acknowledges aspects such as co-production and the...

The role of value in architects' labour

It is no news that it is challenging to run a financially successful architecture business. Clients do not always need or value the full spectrum of services an architect wishes to provide, making it increasingly hard to negotiate a profitable fee. It is not only market conditions that lead to challenges. Challenges also originate from within...

The Open Data Canvas-Analyzing Value Creation from Open Data

Expectations to derive value from open data are high. However, how value is created from open data is still largely unknown. Open data value is usually generated in constellation of actors in which each player has different capabilities and roles. To understand the open data value creation process, the business model canvas is introduced in this...

Scaling Local Bottom-Up Innovations through Value Co-Creation

Bottom-up initiatives of active citizens are increasingly demonstrating sustainable practices within local ecosystems. Local urban farming, sustainable agri-food systems, circular supply chains, and community fablabs are exemplary ways of tackling global challenges on a local level. Although promising in accelerating towards future-proof...

Data science as knowledge creation a framework for synergies between data analysts and domain professionals

The road from data generation to data use is commonly approached as a data-driven, functional process in which domain expertise is integrated as an afterthought. In this contribution we complement this functional view with an institutional view, that takes data analysis and domain professionalism as complementary (yet fallible) knowledge...

Blockchain in Service Management and Service Research: Developing a Research Agenda and Managerial Implications

As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and...

Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector

Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore's public value management to examine the relationship between AI use and value...

Eco-efficient value creation of residential street lighting systems by simultaneously analysing the value, the costs and the eco-costs during the design and engineering phase

In search of sustainable business models, product innovation must fulfil a double objective: the new product must have a higher (market) value, and at the same time a lower eco-burden. To achieve this objective, it is an imperative that the value, the total costs of ownership, and the eco-burden of a product are analysed at the beginning of...

Sustainable business model innovation: The role of boundary work for multi-stakeholder alignment

This study focuses on the boundary-spanning nature of sustainable business model innovation, studying multi-stakeholder engagement and alignment. Drawing on the concept of boundary work, we explore the different types of organizational boundary changes between focal companies and their external stakeholders, investigating specifically the...

The co-creation of values-in-use at the front end of infrastructure development programs

There has been recent academic interest in programs as value creation processes. Scholars focus particularly on the front end of programs as opportunities for clients to create value. At the front end, client and market partners can actively co-produce value through co-creation sessions. This paper investigates what stakeholders do in co...

Do circular economy business models capture intended environmental value propositions?

The circular economy (CE) can be a driver for sustainability and CE can be promoted and supported by the creation of new and innovative business models, which embed CE principles into their value propositions throughout the value chains. This study focuses on the environmental value propositions of the CE business models. The term environmental...

Consumer buying behaviour of sustainable vacuum cleaners: Consequences for design and marketing

Although most people claim to prefer a more sustainable product, only a limited number of ‘green buyers’ act on their words at the moment of purchase. To find out how to get mainstream buyers to buy more sustainable products, we used data on 950 Western European buyers of 32 different vacuum cleaner models. The issue was why three out of four...

Tensions in Global IT Multisourcing Arrangements: Examining the Barriers to Attaining Common Value Creation

Previous contributions on IT multisourcing were mainly focused on strategy and governance. The way in which actors exchange value as well as information and knowledge has been ignored. Given this void, this paper adopts the ecosystem metaphor and concepts from business model thinking to study common value creation and capturing. An...

Developing sustainable business experimentation capability: A case study

This research paper shows how a firm pursues innovation activities for economic, social and environmental value creation in the context of time sensitivity. We make a conceptual link between lean startup thinking, triple bottom line value creation, and organizational capabilities. The case study firm uses a novel experimentation approach to...

Trade-offs in the value capture of architectural firms: the significance of professional value

Architectural firms often have difficulty generating profit from their services as they pursue not only commercial but also professional goals. These goals frequently conflict and have to be balanced during the process of value creation and value capture. So far, literature has focused on the interaction between the perceived use value for...

The wicked problem of commercial value creation in open data ecosystems: Policy guidelines for governments

Creating commercial value through open data use in open data ecosystems is a wicked problem. This problem is characterized by a lack of specific formulation, complex interactions amongst a variety of stakeholders, a lack of criteria determining a satisfactory solution, including what constitutes `value', and uncertain outcomes. Wicked problems...

The Design of Smart Product-Service Systems (PSSs): An Exploration of Design Characteristics

Smart Product-Service Systems (Smart PSSs) integrate smart products and e-services into single solutions. Smart products make use of information and communication technology (ICT) to collect, process and produce information, while e-services are web portals, apps and means alike, which facilitate the communication between service providers and...