Nudging passenger behaviour: Applying behavioural design interventions for smooth processes and experiences at Schiphol Airport’s A-terminal

To reach the ambition of becoming Europe’s Preferred Airport, Schiphol has set targets for the satisfaction rating of various aspects within the passenger journey. However, some of these aspects are scoring below target. One of these aspects that weighs heavy on the overall assessment is the (process of) baggage reclaim. Aside from the actual...

A design concept and vision on Schiphol’s seamless connection to the Netherlands based on a passengers’ point of view

The core business of an airport is its air-side activities but it could not function without fluent, multi-modal and resilient land-side connectivity with its surroundings. The AirportCity is located in a dense urban area and therefore also the most important land-side transport interchange of the Netherlands. Due to the growth of air travellers...

Multi-Perspective Design of a Fast-Track Facility for Cargo Transhipment at Amsterdam Airport Schiphol

Amsterdam Airport Schiphol expects growing cargo volumes in the future. At the same time, due to the expansion of passenger terminals, the cargo handling terminals at Schiphol are relocated and bundled on a smaller area at AAS South-East. The question is: how to handle increasing cargo volumes on a smaller area? One of the opted means to reach a...

Aeria Bird Repelling System. From lab to the landing strip. From the FESTO SmartBird towards a viable product against bird strikes.

Birds pose a serious threat to aviation industry due to the fact that birds and aircraft share the same aerospace and inevitably collisions between them cannot be avoided. These collisions can cause from minor dents to the aircraft's fuselage to catastrophic damages to the engines which can lead to multiple human loses. In order to prevent bird...

Now Boarding for 2025: Groups in Control

This master thesis considers the queuing issues at the KLM Departures area at Amsterdam Schiphol airport in order to improve passenger comfort and journey efficiency. The Author puts forward that not resource capacity, but rather passenger flow area use can often be considered the cause of queue forming and over-crowding. Also, that in...