Collection: education
(1 - 20 of 61)

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Kane, G.M. (author)
Up to 40% of medical equipment in the developing world is broken, largely due to lack of repair and maintenance. This report investigates the possibility of improving repair by making use fo remote communication technologies. Research is performed at a User Interaction and Systems level and combined to create the design of a remote servicing...
master thesis 2016
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Gerritsen, J.G. (author)
MyWheels, a Dutch non-profit organization, provides a hybrid of traditional business-to-consumer (B2C) and peer-to-peer (P2P) car sharing. In the P2P model, private car owners can share their cars with other drivers in the neighbourhood, it has been part of MyWheels service since late 2011. The focus of this project is to contribute to the...
master thesis 2013
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Wu, H.C. (author)
The objective of this project is to design a service solution for the Chinese LED lighting market with a focus on home environment.
master thesis 2016
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Veldhuijzen, E.J. (author)
This graduation assignment was commissioned by PostNL. PostNL is the biggest postal and parcel service in the Netherlands. At this moment, PostNL consists of three main branches: mail, international and parcel. Mail is the big cash cow that needs to be kept as healthy as possible for as long as possible. Part of PostNL’s strategy to realise this...
master thesis 2016
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Song, Yuke (author)
This is a master graduation project of TU Delft, in collaboration with Air France KLM (AFKL) Digital Department. It proposes a personalised digital service, “Travel Avatar”, for KLM frequent business travellers, aiming at bring hedonic rewards of travelling for business to their trips and create memorable customer experience, which enhance...
master thesis 2018
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Haagen, E.C.A. (author)
The project started with the request from Dorel to support them in setting up the repair service. A user-centered approach to design the service was needed and a change in the mindset within the company was needed. The aim of the project was to enable Dorel to transform the UX of the event of a broken Dorel product in a positive one by a service...
master thesis 2013
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Koppenol, T. (author)
This Master thesis presents the inquiry of a strategic product designer in the innovation process of a societal oriented company: SodaProducties. Commonly, graduating students from the faculty of Industrial Design Engineering are found in the high-tech industry. In contrast to developing complex technological products, this agency for societal...
master thesis 2014
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Liao, I-C. (author)
Next to a successful surgery, hospital aim to provide support to improve osteoarthritis patient experience for the complete treatment journey as a vision in next 3-5 years. The term “patient experience” is highly correlated with patient’s perception about their context, when a single or multiple personal events occurred alongside with the...
master thesis 2016
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Ottenhoff, K.N.M. (author)
Loyalty programs are mainly implemented to build up the relationship between the company and the customer, i.e. to increase the customer loyalty. This has both social and financial benefits for the customer (e.g. feeling of community, discounts, etc.) as well as for the company (e.g. better relationship with customers, increase share-of-wallet,...
master thesis 2016
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Jochemsen, K.S.R. (author)
This graduation project was set out to explore how service design could be applied to the circular economy. The report outlines a framework for applying the process to projects on circular system transitions. A case study was conducted on designing a service for Fairphone, in which the framework was applied. Fairphone has been a leading example...
master thesis 2015
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Van Campen, T.M. (author)
What makes you happy? This question forms the basis of Make if Happy (MiH), a company that aims to use happiness as a medium to create social change in the world. In two years time, this simple question grew out into a foundation with a large grassroots movement. Now, the organization is ready to take the next step and wants to become more...
master thesis 2014
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Brinkman, C. (author)
The aim of this graduation project is to improve the hospitality of the University Medical Centre of Utrecht (UMCU) by developing a product/service system that supports the patient in their personal needs within the entrance area of the hospital. The patient and their experiences are central in this project. The patients’ experience is shaped by...
master thesis 2012
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Altug, H.N. (author)
Corporates today face the challenge that their innovation efforts are ineffective and inefficient. Many anticipated ideas and opportunities get suffocated and lost in the dragging long processes within corporates. Bureaucracy, micropolitical dynamics and hierarchy add even obstacles to the process that make it close to impossible to realize...
master thesis 2015
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De Jonge, L.C. (author)
Using the STOF model to develop a robust business model for KPN, the dutch incumbent telecoms operator, for the future home. This business model was based on futures research about the home and the technology incorporated into within the future. In the end, risks and chances are named to take into account when developing new services for the...
master thesis 2009
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Tsay, W.J. (author)
This masters’ thesis “Journey Sneak Peek: designing a passenger experience - driven inflight service concept for 2020” demonstrates an innovation process of using user experience insights as the main driving force to support the product-service development of Zodiac Aerospace. There are two main outcomes of this project. The first outcome is an...
master thesis 2014
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Coutsoucos, A. (author)
This project was commissioned by Livework Rotterdam with the intent of designing a new service value proposition to offer to clients. This new service would have to support large companies in developing disruptive startups through a service design approach. Research was conducted to explore three core topics: companies’ barriers to disruptive...
master thesis 2017
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Van Merle, S. (author)
Travelling has the ability to gives us freedom to discover our surroundings in a spontaneously manner. However, struggles and frustration during travelling can cause many difficulties to reach this state of mind. In the current travel situation, we have to bring our luggage from our departure place to a transfer hub. After arriving at the...
master thesis 2016
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Shahbazi, K. (author)
This thesis explores a human-centered approach to innovating towards the circular economy, using the design concept of product-service-economic systems (PSES)
master thesis 2015
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Bruil, S.C.W. (author)
This thesis describes the graduation process of the graduation project ‘Lonely Elderly’ executed for the master Design for Interaction at the Delft University of Technology. The goal of this graduation assignment is to design a service which stimulates elderly in becoming more socially active. These elderly are in the age of 65 to 80 and are...
master thesis 2012
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Karman, I.J.P.M. (author)
This project, carried out for the Dutch startup company Spaac, is a graduation project at the faculty of Industrial Design Engineering, at the technical university Delft. The assignment consists of three parts. Firstly, research investigates the user needs in urban individual transportation and people’s perception of the role of the electric...
master thesis 2015
Collection: education
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