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The potential for customer information systems to reduce the cost to serve of electricity suppliers
An explorative study towards describing the influence of customer information systems on cost to serve and quality of service
One known way of reducing the CtS is the implementation of a customer information system [CIS]. Ferranti Computer Systems n.v. is one of the main suppliers of these CIS, with regard to the utility sector, the utility specific CIS offered by Ferranti is called MECOMSTM. However, a
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