Transdisciplinary research can be a powerful means to achieve a change in society. This participatory form of research is becoming increasingly common in climate and energy research. However, transdisciplinary research can be challenging. Which role should a researcher adopt when collaborating with societal actors? This master thesis focuses on challenges around transdisciplinary researcher-roles at a specific academic research institute: the Center for climate and energy transformation (CET) at the University of Bergen in Norway. Through design-based research, the thesis developed a tool that can help starting researchers at CET (students and PhD-candidates) to reflect on these challenges. First, a descriptive case-study at CET analyzed which challenges researchers at CET face, using semi-structured interviews, logbooks and focus groups. Next, the research designed a reflection tool, using brainstorming techniques, prototype evaluations session and a test session. The resulting reflection tool is a card-game that makes CET-researchers exchange ideas about which roles to adopt in a playful way. Through the game, the CET-researchers learn a new language with which they can talk about researcher roles. They widen their repertoire to think and speak about what they want to contribute to transdisciplinary collaborations and how they can do that. This can help them when making role-divisions in researcher-teams and when discussing expectations with collaboration partners. Helping the academic changemaker reflect on their role in transdisciplinary collaboration – it is a crucial step towards creating more conscious and purposeful collaborations with the ability to transform society in the face of climate change.

Collaborations are often transdisciplinary whereby people with different backgrounds need to be able to work together and therefore share knowledge. This means people have to cross knowledge boundaries. Crossing these boundaries can be done with boundary objects that help to transfer knowledge across these boundaries (Carlile, 2002, 2004). Touch can expand the vocabulary that people have at their disposal and therefore contribute to making transferring experiential knowledge and crossing boundaries easier.

To make the research of how touch can be applied to enhance transdisciplinary learning more concrete, a specific context has been chosen, namely the organization ‘Centre of Expertise Societal Innovation’. Within this organization, they want to create learning communities whereby knowledge is shared and preserved between students and others stakeholders in consecutive projects. This has led to the following research questions:

“How to improve the transition between graduation projects within the Urban Innovation program of EMI with a haptic language design to preserve knowledge within the different communities of practice.”

The knowledge that the organization wants to preserve is so-called tacit knowledge. Tacit knowledge is hard to express in words. Therefore, guidance is needed to help people express their tacit knowledge. From the theory of transdisciplinary learning, it is retrieved that the 7 habits of the mind are important to foster transdisciplinary learning. These habits also include using the senses of the human body. Therefore, it is interesting to combine transdisciplinary learning by expressing tacit knowledge with the senses of the human body. Especially the sense of touch is interesting to use because touch can deepen communication and is one of the most versatile senses.

The literature study in combination with exploratory research on how touch can be used in communication, has resulted in 6 haptic design principles for transdisciplinary learning. These principles can be used by designers that want to create physical haptic designs for transdisciplinary learning. The 6 haptic principles are:

1. Haptic design triggers people to touch it
2. Haptic design makes people conscious of touch
3. Haptic design enables different touch experiences
4. Haptic design translates and adjusts between different disciplines by providing the same meaning for everyone
5. Haptic design evokes interaction between users
6. Haptic design gives people the tools to make their thoughts and ideas tangible

With the principles, a final concept design has been created, called MIMIC. MIMIC is a haptic language design that helps users to express their internal thoughts, ideas, and feelings by providing tools to make these internal thoughts, ideas, and feelings tangible. Translating to external forms will make it easier for others to understand. MIMIC consists out of two sets of cubes, the basic set made of wooden cubes with different weights, and the haptic set of cubes with different materials from 10 categories on each side cubes. Furthermore, a guide, an instruction sheet, and warming-up exercises are created to give guidance to users for sharing relevant knowledge and the use of the haptic language in general.

This study has researched what are defining factors on the attitude toward a new technology within the group of Area Control (ACC) at Luchtverkeersleiding Nederland (LVNL) and how these factors shape an Air Traffic Controller’s (ATCo) attitude toward the technology in an exploratory way. The outcomes of the research suggest that dominant factors are result demonstrability, output quality, job relevance, subjective norm and (timeliness of) involvement in the development process. First, the work domain of air traffic control and the functioning of holding patterns were researched and a description of these things was given, based on interviews with air traffic controllers and on literature. It was found that the largest challenge when holding at LVNL is adherence to Expected Approach Time (EAT), and that this is caused by two things: the first is a lack of accurate and integrated information on the impact of a control decision on EAT adherence, the second is that current practice of ATCos is to aim for a 2:00 minute deviation from the EAT, which is the current error margin they are allowed to operate on. It was found, based on interviews with two professional area controllers and one other expert from LVNL, that in current practice an ATCo makes estimations of when to give a turn-to-IAF command based on a rule of thumb with a holding loop timing of four minutes and by extrapolating the history dots of the aircraft. However, analysis of historical holding pattern data shows that lap times often take six or seven minutes and that wind severely influences the in- and outbound ground speeds, making both the four-minute loop time and history dot extrapolation unreliable estimators. A support tool was designed that gives a prediction of the time it takes to reach the IAF from different locations, taking into account aircraft characteristics and wind. The new tool was designed such that it is in accordance with the layout and style of present LVNL systems. It involves two things. First, a prediction of the EAT adherence error upon giving an immediate turn-to-IAF command in the form of a delta-T in the aircraft label. Second, and a prediction of the turn-to-IAF locations at which an EAT adherence error of +120s, +110s, ..., 0s, 10s, ...-120s will be achieved, in the form of colored dots (ECOL dots) on the vertical view and the top view radar screen. The social situation at LVNL was described based on interviews with two professional area controllers and one other expert from LVNL. Indications were found for two opposite things. On the one hand, that (some) ATCos are willing to innovate and actually take initiative in innovation processes, and on the other hand, that (some) ATCos have a strong resistance toward technological system innovation. Regarding collaboration between groups, itwas found that the relation between ACC and Approach Control (APP) that is characterized by skepticism on the skills of the other party. Finally, it was found that ATCos take pride in the way they execute their job and are willing to work hard to achieve the goals they believe match their job description. In doing this, ATCos have indicated to value their autonomy and the idea that the effort they put in actually adds value for the full Air Traffic Control (ATC) process. Besides interviews to describe the situation at LVNL, case studies were done to research innovation in other organizations that showed similarities to the context of LVNL. Three things were found. First, ensuring people can contribute and influence the innovation from early stages of the innovation process is a promising factor that seems to influence a person’s attitude toward using the innovation in a positive way. Second, the lack of implementation of innovations has caused skepticism under ATCos. Third, the TAM is a suitable framework to further explore how area controllers at LVNL’s attitude toward innovations manifests itself. To be able to use the TAM in the framework, first, literature on the TAM has been reviewed. It has been found that there are different versions of the TAM that include or exclude several variables. For the present research, the most suitable version of the TAM was determined to be the TAM2, using the following external variables: result demonstrability, output quality, job relevance, image, subjective norm, experience, voluntariness, age. Next to the TAM in the framework, literature was reviewed on several factors surrounding the interaction with support systems, where autonomy and trust were found to be of a valuable contribution to the framework in the present research. The operationalization of the framework was done using survey questions, a semi-structured interview, and results from letting ATCos interact with the system innovation concept (the tool). It was found that some factors of the TAM could be questioned straightforward in either the survey or the interview, while for other factors it was necessary do design multiple questions and depend on the type of answers given by the participants. Since the research is exploratory, it was decided to keep the interview setup semi-structured to ensure participants would be able to outline defining factors for their attitude toward innovation relatively freely, instead of needing to keep them within a predefined set of factors. From the performed case study, where 10 ATCos participated in an experiment in which they had to manage two holding scenarios, with and without the tool, the following things were learned. First, three of the external variables defined in the framework played the largest role for participants’ perceived usefulness of the tool were result demonstrability, output quality and job relevance. Second, it was found that subjective norm impacts the attitude towards use for the participant group. A mismatch was found between the participants’ attitude toward innovation in general and the way the participants thought their colleagues viewed system innovations. Subjective norm was also found to be of influence on the participants personal objective in the level of EAT adherence they aim to obtain in their day-to-day work. Third, participants linked the external variables not only toward perceived ease of use and perceived usefulness, as is the case in the TAM, but also to attitude towards use. Finally, it was found that participants appreciated being part of an innovation process rather than being presented with the final solution, which was further improved by the fact that the concept was visibly not perfected yet (even though it was functioning, it was clear it was still under development and showed some minor issues in e.g., the stability of the computer program).

This thesis explores how strategic and communication design can have an influence on the adoption process of blockchain or distributed ledger technology. It does so through dividing the thesis into four parts: Discover, Define, Develop and Deliver. In short: Discover: What is found is that distributed ledger development is a technology push development. Companies only explore the technical possibilities and the viability and desirability of the technology are underexposed. This has caused for a chasm to appear between the enthusiasts and the rest of business and society. Define: Through a set of interviews it is discovered distributed ledger technology can grow the fastest if it is developed in a collaborative setting. For this to happen, more people need to join in the movement. It is determined that a new mindset needs to be created. A mindset that is daring, bold and experiment friendly. Failure should be seen as a learning moment. Develop: To make sure companies can engage in mindset development, a tool is created. This tool is based upon the realisation that an immersive and playful experience is the best way to reach an audience. Thus, a workshop is developed, based on a set of canvasses. Define: As this thesis follows a lean development cycle, a simple prototype is developed. This prototype is then iterated upon through testing, reflecting and redesigning. In the end, a design of four canvasses and a booklet is created that help companies to on-board new partners. What was found, is that strategic and communication design are two fields that compliment each other in just right way to influence the adoption of DLT. Through the iterative and user focused process of strategic design, tools were created that help people to understand the complexity of DLT through a simple and smooth experience. At the same time, communication design provided the exact approach needed in guiding a group of people through the multiple layers of complexity of DLT-ecosystems. By understanding the abstraction of their own context in contrast to the technological possibilities, new understanding and appreciation of networked-collaboration was created. This new-found appreciation should ultimately result in a foundation of common ground and understanding, upon which the adoption of DLT can be built and spread.

Connectivity within residential diversity is seen of high importance in current times of increasing polarization around economic and ethnic diversity. Due to an (1) erosion of institutions such as family and churches, (2) an increase of homogeneous networks, (3) a rise of urban places without clear links to each other, and (4) an upcoming tendency of high-income and high-educated residents to close themselves off within the built environment, the capacity of space to facilitate face-to-face interactions within residential diversity is questioned. Therefore, the project ‘Hier en Daar, a design-based research, explores the potential of urban design processes to foster the value of connectivity for a context with a high level of residential diversity. The research used multiple methods; literature, reflection, fieldwork, mapping and design. Results are illustrated for the case study area of Schiemond and surrounding areas in Rotterdam West. The research resulted in a roadmap for urban designers that explains four steps which could be taken to go for assignment to spatial intervention. The first step, named explore intention, involves a reflection on own motives and develops a definition of the value of connectivity. The second step is named adapt attitude and requires the development of an attitude towards residential diversity that does justice to its complexity. In the third step, analyse, urban conditions related to connectivity in residential diversity are explored. At last, during the fourth step, design, these findings can be translated into new type of connecting spaces by applying design principles, with help of design guidelines. All steps are supported by design mechanisms that can ease the urban design process, observed from author’s own value-sensitive design process.

Participatory processes have become unexceptional in Dutch planning. Due to the communicative turn in urban planning, collaborative planning moved up on the local and national government agenda: in 2021 the new environmental act will come into place, which firmly encourages participation in an early stage of the process. Within those participatory processes, face-to-face contact is currently indisputably the most used method. Practitioners believe that increasing the moments of contact is the best strategy to quickly reach consensus, even though only half of the participating citizens say that it indeed contributes to mutual trust and understanding. And although citizen participation is not something new in the Netherlands, its effectiveness leaves much to be desired. Despite the increase of attention for citizen engagement, the actual interaction between citizen and urban planner has not been studied extensively. Why and how to arrange a productive interaction with citizens is not clearly stated in literature nor known from practice. This leaves spatial planners with a large uncertainty on how to employ dialogue in daily practice. Therefore, the central question in this double degree thesis revolves around the face-to-face interaction between urban planners and citizens. It researches the gap between the ideal but rather theoretical concept of dialogue with citizens and the unruly reality of practice. It focuses on how the urban planner should manage the dilemmas of dialogue and how he/she could facilitate this interaction in an effective way, in order to let the process contribute to something constructive. Dialogical principles were taken as starting point and experts were consulted about dialogue in participation’s functioning in practice. The generic framework which results from this, is applied in the case of the redevelopment of Delft Campus station. That is done by developing a game for the interaction between citizens and planner, which served as input for the spatial design which followed. By developing and reflecting on these three different products - the general framework, the game and the spatial design - the thesis provides practitioners with an advice how to deal with the complex conversations which they have to deal with today.

This research project aims to find a way for the Gemeentemuseum in The Hague to communicate about their museum building to its visitors. The museum building is to become an explicit part of the visitor experience. By means of design-based research a list of design requirements was composed and a web-based mobile application was designed as communication tool.