Public infrastructure is an essential ingredient for the economic development of society. Historically, public infrastructure projects have been an exclusive task of governments. However, pressure on capacity and the environment exerted by competitive economic development has forced many governments to adopt “regulatory capitalism” measures. Among others, this has forced them to attempt delegation strategies by creating parallel independent regulatory agencies and to strive for closer collaboration with the private sector. Such a demanding context is the basic rationale behind this research project. What can make public works organizations more effective? How can they optimize their internal processes in order to keep up the pace with more challenging end users’ requirements and taxpayers’ demands?