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MIRROR : Improving coordination in multidisciplinary crisis management teams

Author: Koning, L. de · Buul-Besseling, K. van · Hemert, D.A. van · Huis in 't Veld, M.M.A. · Dongen, C.J.G. van · Paulissen, R.T.
Source:Proceedings of the 9th International ISCRAM Conference – Vancouver, Canada, April 2012, 1-5
Identifier: 447042
Keywords: Safety · Coordination · Multidisciplinary teams · Training · Interaction · Multi-team systems · Vital infrastructure · Liaisons · Defence, Safety and Security · Human ; Organisation · HOI - Human Behaviour & Organisational Innovations ; NO - Networked Organisations · BSS - Behavioural and Societal Sciences


In crisis situations different organizations have to cooperate to gain shared situation awareness and to take accurate decisions. However, several evaluation studies of crisis mitigation processes indicate that it is hard to effectively coordinate efforts of all organizations involved. The goal of our project is to improve coordination in crisis management teams, by improving the interaction processes in a crisis management team. The project consists of two main steps. First, the development of MIRROR, i.e. an overview of 16 relevant factors that influence team interaction. Second, the development of a training based on MIRROR. We expect MIRROR and its training module to be a useful tool for team members of crisis teams. In addition, MIRROR has the advantage that it can be applied in non-crisis teams, during daily situations, as well. This enlarges the chances for potential team members of crisis teams to increase their team interactions skills.