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Human-centered design as a fragile encounter

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Author: Steen, M.G.D.
Source:Design Issues, 1, 28, 72-80
Identifier: 445037
Keywords: User interfaces · Information Society · Human · HOI - Human Behaviour & Organisational Innovations · BSS - Behavioural and Societal Sciences


Many innovations in the information and communication technology (ICT) industry are driven by technological developments, rather than by concerns for users’ needs and preferences. This technology push approach brings a risk of creating products or services that people cannot or do not want to use. In some projects, however, people conduct human-centered design (HCD) as an alternative approach. In HCD, diverse experts, such as designers and researchers, cooperate with potential users—who are “experts of their experiences”1—to bring users’ ideas and knowledge into the innovation process and to jointly articulate problems and develop solutions.