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Feedback to renal transplant patients in a self-management support system

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Author: Wang, W. · Brinkman, W.-P. · Rövekamp, T.J.M. · Boog, P. van der · Alpay, L. · Neerincx, M.A.
Source:30th European Conference on Cognitive Ergonomics, ECCE 2012, 28 August 2012 through 31 August 2012, Edinburgh, 148-150
ACM International Conference Proceeding Series
Identifier: 471077
doi: doi:10.1145/2448136.2448168
ISBN: 9781450317863
Keywords: Feedback · Renal transplant patient · Self-management support system · Trust · Usability · Healthy for Life · Healthy Living · Human · LS - Life Style PCS - Perceptual and Cognitive Systems · BSS - Behavioural and Societal Sciences


Motivation - A key function of a future self-management support system (SMSS) for renal transplant patients is to provide feedback about their health status. This study investigates patients' understanding, preference, and trust of such feedback. Research approach - Three types of feedback form, namely simplicity, empathy, and empowerment, were designed and tested with 12 non-patients. The task completeness and the participants' preference were compared. Findings - The users did trust the empowerment feedback more than other feedback. Furthermore, the feedback types seemed to influence users' ability of reporting their previous days' health status. Research limitations/Implications - This research worked out three feedback types and provided insight into their effectiveness and preference. However, the number of participants was small, and they were non-patients, highly educated and relatively young. Originality/Value - This research investigated different feedback types for self-management support systems in the healthcare domain. Take away message - The different way of presenting the same information might influence users' trust and understanding of their health status. Copyright 2012 ACM.