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The influence of automation support on performance, workload, and situation awareness of Air Traffic Controllers

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Author: Merwe, K. van de · Oprins, E. · Eriksson, F. · Plaat, A. van der
Type:article
Date:2012
Source:International Journal of Aviation Psychology, 2, 22, 120-143
Identifier: 452789
doi: doi:10.1080/10508414.2012.663241
Keywords: Performance · Social Impact of ICT · Information Society · Human · TPI - Training & Performance Innovations · BSS - Behavioural and Societal Sciences

Abstract

A decision support tool, called Speed and Route Advisor (SARA), was developed at Schiphol Airport to help air traffic controllers achieve increased accuracy in traffic delivery. Its influence on controller performance, workload, and situation awareness was evaluated in a real-time simulation and in an operational trial. The findings indicate that this additional system support is necessary to achieve higher accuracy without increasing the controllers; workload. At the same time, controllers must stay in the loop to maintain situation awareness. This must be kept in mind while designing decision support systems such as SARA. © 2012 Taylor and Francis Group, LLC.