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Value sensitive design of automated workload distribution support for traffic control teams

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Author: Harbers, M. · Neerincx, M.A.
Type:article
Date:2014
Publisher: Springer Verlag
Source:11th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2014, Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014, 22 June 2014 through 27 June 2014, Heraklion, Crete, 8532 LNAI, 12-21
series:
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Identifier: 513432
doi: doi:10.1007/978-3-319-07515-0_2
ISBN: 9783319075143
Keywords: Informatics · Computer science · Computers · Amount of information · Automated support · Design recommendations · Human values · Support systems · Team spirit · Value sensitive design · Work-load distribution · Artificial intelligence · Mobility · Human Performances · PCS - Perceptual and Cognitive Systems · ELSS - Earth, Life and Social Sciences

Abstract

This paper studies the effects of automated support for workload distribution in traffic control teams on human values such as security, autonomy and privacy. The paper describes a workshop in which the support system's stakeholders, their values, and the effects of the support system on these values were analyzed. The workshop results were used to derive design recommendations that minimize the negative effects on the stakeholders' values. The main conclusions are that in order to minimize negative impacts on privacy, trust and team spirit, the type and amount of information that is shared to improve workload distribution should be adjustable, depending on the role of the receiving party. © 2014 Springer International Publishing. Organisation: