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Patient-oriented support roles of self-management systems

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Author: Laverman, M. · Jansen, Y. · Alpay, L. · Boog, P. van der · Schonk, B.J.H.M. · Neerincx, M.A.
Source:30th European Conference on Cognitive Ergonomics, ECCE 2012, 28 August 2012 through 31 August 2012, Edinburgh, 144-147
ACM International Conference Proceeding Series
Identifier: 471080
doi: doi:10.1145/2448136.2448167
ISBN: 9781450317863
Keywords: Workplace · Human factors · ICT support · Patients' experiences · Qualitative research · Self-management · Work and Employment · Healthy Living · Human · WH - Work & Health LS - Life Style PCS - Perceptual and Cognitive Systems · BSS - Behavioural and Societal Sciences


Motivation - The development of self-management systems has been mainly initiated and driven by health-care professionals, resulting in a primarily medical view on the role of these systems in health care for chronically ill patients. However, lay people consider their health rather in terms of 'participation' and 'feeling healthy'. Therefore, different views regarding the role of self-management systems in health care for chronically ill patients are to be expected. Research approach - A focus group was conducted with eight patients with a chronic kidney disease. The role of selfmanagement systems in their daily care was discussed, guided by a scenario that was based on a framework covering functionalities in such systems from a medical point of view. Findings/Design - The results show that opinions and expectancies about the role of self-management systems can vary greatly between patients. Furthermore, patients' expectancies do not necessarily correspond with the role of self-management systems from a medical perspective. Take away message - Expectations about the role of selfmanagement systems should be addressed during all design stages. Self-management systems should be tailored to suit different types of users, for instance by incorporating evidence from the field of human factors. Copyright 2012 ACM.