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Exploring effectiveness of safety information for workplace visitors

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Author: Drupsteen, L. · Boustras, G.
Source:Safety Science, 88, 224-231
Identifier: 543514
doi: DOI:10.1016/j.ssci.2015.11.017
Keywords: Workplace · Explorative study · Information effectiveness · Safety instruction · Subcontractors · Workplace visitors · Occupational risks · Work and Employment · Healthy Living · Urban Mobility & Environment · UES - Urban Environment & Safety · ELSS - Earth, Life and Social Sciences


Providing safety information to visitors is an important task of each employer, but there is little evidence on what instructions are most effective. This study explores the effectiveness of visitor instructions that are currently in use, by identifying what objectives of visitor instruction are considered most important and assessing whether the actual instructions address these objectives.Data for this study was gathered through a survey that was handed out in a workshop in Cyprus and a workshop in the Netherlands. Focus groups were organised during the workshops, instructions from real companies were handed out and their effectiveness was discussed.The findings from this explorative study show that people expect a visitor instruction to provide information on emergency plans, evacuation routes and on the main risks on the worksite. In this study, the actual visitor instructions only partially matched these expectations. The study showed that in the actual instructions a larger variety of topics was addressed. Strengths and weaknesses of the instructions, according to the participants, mainly relate to the information density and to inclusion of clear, specific information