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A co-design innovation methodology : towards efficient delivery of mobile services in developing regions

Author: Boer, J. de · Chevrollier, N.G.
Institution: TNO Informatie- en Communicatietechnologie
Source:2nd Mobile for Development conference organised by HumanIT of Karlstadt Universiteit (Zweden) in cooperation with the Makerere University (Uganda), 1-12
Identifier: 434149
Keywords: Informatics · Human · HOI - Human Behaviour & Organisational Innovations · BSS - Behavioural and Societal Sciences


The rapid growth of telecommunication infrastructures in Africa has created a favourable environment for mobiles services to emerge, especially the ones aiming at social impact. While a number of successful pilots have been reported, few of these services have achieved scale and significant impact. In this paper, we describe a co-design innovation methodology that takes into account the specificities of developing regions in Africa and the particularities of the mobile industry favouring successful mobile services development and deployment. The co-design innovation methodology has been validated partially in two case studies in Namibia and Uganda.