The European Foundation for the Improvement of Living and Working Conditions has asked TNO Work & Employment to report on the quality of work and employment in the sector of Hotels & Restaurants in The Netherlands. Other research institutes were asked to do the same for the situation in the other EU-countries. The reports assess the impact of trends such as globalisation, increased competition and developments in technology, and look at the role of social dialogue in the sectors. They also feature several examples of interesting and innovative practice at local and national level aimed at improving the quality of work for workers in the sectors. The objective of the sector surveys on working conditions is to provide a cross-sectional overview of the working and employment conditions in this sector as an example of the European economy. This research project aims at collecting information on social dialogue in the hotels and restaurants sector as well. To construct the national report on the sector Hotels & Restaurants for the Netherlands, a literature review as well as both quantitative and qualitative analyses have been performed.