In this paper, we discuss several ways in which the capability approach offers a valuable and useful perspective to better understand and organize processes of designing ICT. First, we present the WeCare project, in which the authors work and which will serve as an example of applying the capability approach. Next, we introduce our understanding of the capability approach. After that, we discuss several challenges in the design of ICT services, based on our experiences of working in the WeCare project. Furthermore, we explore ways in which the capability approach can help to better understand and organize projects similar to the WeCare project—projects in which ICT is considered as a means to empower people.