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Future command and control systems should combine decision support and personalization interface features

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Author: Streefkerk, J.W. · Smets, N. · Varkevisser, M. · Hiemstra-Van Mastrigt, S.
Type:article
Date:2014
Publisher: Association for Computing Machinery, Inc
Source:Proceedings of the NordiCHI 2014: The 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational, 266-275
Identifier: 520183
doi: doi:10.1145/2639189.2639197
ISBN: 1595930361 · 9781450325424
Keywords: Decision support · Interface design · Military operations · Personalization · User evaluation · Decision making · Decision support systems · Design · Eye movements · Human computer interaction · Military operations · Amount of information · Data representations · Decision supports · Interface designs · Personalizations · Sensor informations · Situational awareness · User evaluations · Command and control systems · Human Performances · PCS - Perceptual and Cognitive Systems · ELSS - Earth, Life and Social Sciences

Abstract

On future battlefields, increasingly more sensor information will become available for military commanders to support mission execution. To improve (shared) situational awareness, decision-making and communication in face of this increased amount of information, the design of command and control (C2) systems must match the mental models and information needs of commanders. We compare two C2 interface variants, based on different rationales: decision support and personalization. Decision support integrates large amounts of information into categorized overviews, while personalization provides flexibility in (sensor) data representation and comparison. Four experienced commanders carried out simulated military field operations with both interface variants. User actions, eye movements, decision-making quality, situational awareness and mental effort were assessed, as well as interface usability. From this, we identified which interface features provided added value, depending on the tactical situation. This way, the best of both worlds can be combined to improve the design of future C2 systems. Copyright is held by the authors.