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Techniques for measuring quality of experience

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Author: Kuipers, F. · Kooij, R.E. · Vleeschauwer, D. de · Brunnström, K.
Institution: TNO Informatie- en Communicatietechnologie
Source:8th International Conference on Wired/Wireless Internet Communications, WWIC 2010. 1-3 June 2010. Lulea., 216-227
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Identifier: 364412
doi: doi:10.1007/978-3-642-13315-2_18
Keywords: Informatics · Quality of experiences · Service provider · Subjective tests · Internet


Quality of Experience (QoE) relates to how users perceive the quality of an application. To capture such a subjective measure, either by subjective tests or via objective tools, is an art on its own. Given the importance of measuring users' satisfaction to service providers, research on QoE took flight in recent years. In this paper we present an overview of various techniques for measuring QoE, thereby mostly focusing on freely available tools and methodologies. © 2010 Springer-Verlag Berlin Heidelberg.