Print Email Facebook Twitter Blockchain in Service Management and Service Research Title Blockchain in Service Management and Service Research: Developing a Research Agenda and Managerial Implications Author Rikken, O.K. (TU Delft Information and Communication Technology) Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology) Roosenboom-Kwee, Z. (TU Delft Economics of Technology and Innovation) Büttgen, Marion (University of Hohenheim) Dicenta, Julia (University of Hohenheim) Spohrer, Kai (University of Mannheim) Venkatesh, Viswanath (Virginia Tech) Raman, Rajalakshmi (Virginia Tech) Hoehle, Hartmut (University of Mannheim) De Keyser, Arne (EDHEC Business School) Date 2021 Abstract As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research. Subject blockchaindistributed ledgerflash loansgovernancedisintermediationprivacysecurityservice ecosystemssmart contractstechnology adoptiontransparencytrustuniversal walletsvalue creation To reference this document use: http://resolver.tudelft.nl/uuid:03e96c6f-8232-4e30-b620-3dd0d44dbdf4 DOI https://doi.org/10.15358/2511-8676-2021-2-71 ISSN 2511-8676 Source SMR - Journal of Service Management Research, 5 (2), 1-83 Part of collection Institutional Repository Document type journal article Rights © 2021 O.K. Rikken, M.F.W.H.A. Janssen, Z. Roosenboom-Kwee, Marion Büttgen, Julia Dicenta, Kai Spohrer, Viswanath Venkatesh, Rajalakshmi Raman, Hartmut Hoehle, Arne De Keyser, More Authors Files PDF 2511_8676_2021_2_71.pdf 829.85 KB Close viewer /islandora/object/uuid:03e96c6f-8232-4e30-b620-3dd0d44dbdf4/datastream/OBJ/view