Now Boarding for 2025: Groups in Control

Now Boarding for 2025: Groups in Control

Weterings, P.B.

Santema, S.C. (mentor)
Roscam Abbing, E. (mentor)
Lievegoed, B.J. (mentor)

Industrial Design Engineering

Product Innovation Management

2012-12-05

This master thesis considers the queuing issues at the KLM Departures area at Amsterdam Schiphol airport in order to improve passenger comfort and journey efficiency. The Author puts forward that not resource capacity, but rather passenger flow area use can often be considered the cause of queue forming and over-crowding. Also, that in particular groups of passengers can perform a very disruptive role. Based on the KLM Passenger Services vision surrounding ‘placing the passenger in control’ a new vision for groups is put forward, including a toolbox for future product development. Finally several concepts are provided to further highlight the vision.

design
KLM
Schiphol
airport
departures
flow
passengers
queue
group dynamics

http://resolver.tudelft.nl/uuid:24d523b1-4df6-4089-a4d9-beb05e9249c6

Campus only

Student theses

master thesis

(c) 2012 Weterings, P.B.