Shareables: Designing an enhanced crew-passenger interaction for KLM

Shareables: Designing an enhanced crew-passenger interaction for KLM

Huijgen, R.G.

Desmet, P.M.A. (mentor)
Fokkinga, S.F. (mentor)
Ehrencron, R. (mentor)

Industrial Design Engineering

Industrial Design

Master of Science Design for Interaction

2014-01-24

The Shareables concept is a self-sufficient service for improving the experience of airplane passengers through crew generated products. It is designed to provide KLM flight attendants with the means to surprise their passengers with an extraordinary service that exceeds expectations. The concept empowers KLM employees to use their creativity and talents in order to improve the experiences of the passenger with small gifts. These gifts are brought on board, and used as tools to influence passengers emotions. By changing emotions, the mental energy of the passengers is renewed, and the experience of the flight improved. The Reversal theory forms the backbone of this design project. A thorough analysis of this psychological theory resulted in a design tool that supported the design process with insights on dynamic emotions. This tool was used for the designing of the Shareables concept.

reversal theory
experience design
intercontinental flight
design for emotion

http://resolver.tudelft.nl/uuid:2f704138-7742-4525-8d22-22d15ceaf196

Campus only

Student theses

master thesis

(c) 2014 Huijgen, R.G.