COCTEAU

COCTEAU: an Empathy-Based Tool for Decision-Making

Mauri, A. (TU Delft Human-Centred Artificial Intelligence)
Tocchetti, A. (TU Delft Web Information Systems; Politecnico di Milano)
Corti, L. (TU Delft Web Information Systems)
Hsu, Y. (TU Delft Human-Centred Artificial Intelligence)
Verma, H. (TU Delft Human-Centred Artificial Intelligence)
Brambilla, Marco (Politecnico di Milano)

2022

Traditional approaches to data-informed policymaking are often tailored to specific contexts and lack strong citizen involvement and collaboration, which are required to design sustainable policies. We argue the importance of empathy-based methods in the policymaking domain given the successes in diverse settings, such as healthcare and education. In this paper, we introduce COCTEAU (Co-Creating The European Union), a novel framework built on the combination of empathy and gamification to create a tool aimed at strengthening interactions between citizens and policy-makers. We describe our design process and our concrete implementation, which has already undergone preliminary assessments with different stakeholders. Moreover, we briefly report pilot results from the assessment. Finally, we describe the structure and goals of our demonstration regarding the newfound formats and organizational aspects of academic conferences.

Crowdsourcing
decision-making
empathy
gamification
human-centered computing

http://resolver.tudelft.nl/uuid:33c4f4d5-7d28-41f1-97b9-6a880cb86071

https://doi.org/10.1145/3487553.3524233

Association for Computing Machinery (ACM)

9781450391306

WWW 2022 - Companion Proceedings of the Web Conference 2022

31st ACM Web Conference, WWW 2022, 2022-04-25 → , Virtual, Online, France

WWW 2022 - Companion Proceedings of the Web Conference 2022

Institutional Repository

conference paper

© 2022 A. Mauri, A. Tocchetti, L. Corti, Y. Hsu, H. Verma, Marco Brambilla