Designing the Video Capsule Endoscopy care path at Maasstad hospital

Designing the Video Capsule Endoscopy care path at Maasstad hospital

Starre, S.F.M.

Simonse, L.W.L. (mentor)
Albayrak, A. (mentor)
de Goeij, J. (mentor)

Industrial Design Engineering

Product Innovation Management

Strategic Product Design

2017-01-12

Healthcare is becoming more customer driven (CGI, 2014). Patients become more involved with their own health, and become an expert. The needs of these patients are changing regarding doctors and hospitals. Healthcare therefore becomes more person-centered, which asks for a change of hospitals. The patients are picking the hospital of their own choice, stimulating competition between hospitals. As a hospital it is important to consider these changes in the demand of the patient. The Maasstad hospital, a rather new top clinical hospital in Rotterdam, with each year approximately 500,000 patients, therefore started this project. One of the current clinical protocols is the Video Capsule Endoscopy (VCE), at the gastrointestinal and liver center (MDL department). By doing a qualitative research (N=14, interviews with patients, VCE nurses and a doctor], insights have been created on the problems that occurred within the VCE and the wishes of patients to realize a better experience. A patient journey tool has been used to find the different chances and design specifications. It has been found that many patients feel bored during the examination, which takes up to 8 hours. The service "Op pad in het Maasstad" has been developed to improve their experience. This service includes three different routings that are communicated via a flyer with a map. These routings are a life-story route, a art route and a puzzle-route.

Service design
Medisign
Video Capule Endoscopy
Routing
Care path

http://resolver.tudelft.nl/uuid:57e6dbf6-8619-4163-843e-942a83233c5f

Campus only

Student theses

master thesis

(c) 2017 Starre, S.F.M.