Print Email Facebook Twitter The relationship between employee satisfaction and customer satisfaction Title The relationship between employee satisfaction and customer satisfaction Author Gijzel, J.C.R. Contributor Verburg, R.M. (mentor) Rook, L. (mentor) Kortmann, L.J. (mentor) Faculty Technology, Policy and Management Department Values, Technology and Innovation Programme Economics of Technology and Innovation Date 2015-09-30 Subject employee satisfactioncustomer satisfactionorganizational behaviourcustomer relationship managementorganisational resourceswork engagementservice climateservice qualityemployee performancecustomer loyaltyKLMairline To reference this document use: http://resolver.tudelft.nl/uuid:6bb16a01-a8a5-47b7-9dd4-90ce01c6560e Embargo date 2016-09-01 Part of collection Student theses Document type master thesis Rights (c) 2015 Gijzel, J.C.R. Files PDF thesis_publiekelijk.pdf 4.5 MB PDF Master_Thesis_J.C.R._Gijz ... action.pdf 4.5 MB Close viewer /islandora/object/uuid:6bb16a01-a8a5-47b7-9dd4-90ce01c6560e/datastream/OBJ1/view