Print Email Facebook Twitter Should I stay or should I board? Willingness to wait with real-time crowding information in urban public transport Title Should I stay or should I board? Willingness to wait with real-time crowding information in urban public transport Author Drabicki, Arkadiusz (TU Delft Transport and Planning; Cracow University of Technology) Cats, O. (TU Delft Transport and Planning) Kucharski, R.M. (TU Delft Transport and Planning; Jagiellonian University) Fonzone, Achille (Edinburgh Napier University) Szarata, Andrzej (Cracow University of Technology) Date 2023 Abstract Overcrowding is a major phenomenon affecting travel experience in urban public transport, whose negative impacts can be potentially mitigated with real-time crowding information (RTCI) on public transport vehicle departures. In this study, we investigate the willingness to wait (WTW) with instantaneous RTCI to avoid the in-vehicle (over)crowding the passenger faces, focusing specifically on urban crowding context (i.e. bus and tram systems). We conduct a stated-preference survey in Krakow (Poland), where we examine the choice probability between boarding now a more crowded vehicle vs. waiting at the stop for a less-crowded PT departure, and estimate a series of discrete choice models. Results show that 50–70% of respondents consider skipping a first departure which is excessively overcrowded and 10–30% would skip a vehicle with moderate standing crowding on-board. Acceptable waiting times typically range between 2 and 13 min, depending on crowding level and propensity to arrive on-time, but may even exceed 20 min in individual cases. These findings indicate that RTCI can induce a substantial WTW, affecting travel behaviour. We discuss its implications for mitigating service disruptions and demand management policies, including prospective support for public transport recovery in the aftermath of covid-19 crisis. Subject OvercrowdingPublic transportReal-time crowding informationRTCIWillingness to wait To reference this document use: http://resolver.tudelft.nl/uuid:6ec82017-dbd4-416e-91ba-1394c36bdd9c DOI https://doi.org/10.1016/j.rtbm.2023.100963 ISSN 2210-5395 Source Research in Transportation Business and Management, 47 Part of collection Institutional Repository Document type journal article Rights © 2023 Arkadiusz Drabicki , O. Cats, R.M. Kucharski, Achille Fonzone, Andrzej Szarata Files PDF 1_s2.0_S2210539523000196_main_1.pdf 2.48 MB Close viewer /islandora/object/uuid:6ec82017-dbd4-416e-91ba-1394c36bdd9c/datastream/OBJ/view