The need for sustainable teleconsultation systems in the aftermath of the first COVID-19 Wave

The need for sustainable teleconsultation systems in the aftermath of the first COVID-19 Wave

Giunti, Guido (TU Delft Applied Ergonomics and Design; University of Oulu)
Goossens, R.H.M. (TU Delft Applied Ergonomics and Design; TU Delft Human-Centered Design)
de Bont, Antoinette (Erasmus Universiteit Rotterdam)
Visser, J.J. (Erasmus MC)
Mulder, Mark (Erasmus MC)
Schuit, Stephanie C.E. (Erasmus MC)

Human-Centered Design

2020

The physical and social distancing measures that have been adopted worldwide because of COVID-19 will probably remain in place for a long time, especially for senior adults, people with chronic conditions, and other at-risk populations. Teleconsultations can be useful in ensuring that patients continue to receive clinical care while reducing physical crowding and avoiding unnecessary exposure of health care staff. Implementation processes that typically take months of planning, budgeting, pilot testing, and education were compressed into days. However, in the urgency to deal with the present crisis, we may be forgetting that the introduction of digital health is not exclusively a technological issue, but part of a complex organizational change problem. This viewpoint offers insight regarding issues that rapidly adopted teleconsultation systems may face in a post–COVID-19 world.

COVID-19
Digital health
Exposure
Organization
Software
Teleconsultation
Telehealth
Telemedicine
OA-Fund TU Delft

http://resolver.tudelft.nl/uuid:8f7ac7d7-047f-4231-b2da-8575c0b61bf6

https://doi.org/10.2196/21211

1438-8871

Journal of Medical Internet Research, 22 (10)

Institutional Repository

journal article

© 2020 Guido Giunti, R.H.M. Goossens, Antoinette de Bont, J.J. Visser, Mark Mulder, Stephanie C.E. Schuit