Print Email Facebook Twitter “The optimisation of KLM’s hand luggage checking process.” Improving the overall passenger experience and operational efficiency. Title “The optimisation of KLM’s hand luggage checking process.” Improving the overall passenger experience and operational efficiency. Author De Kok, E.A.E. Contributor Santema, S.C. (mentor)Bronkhorst, R.E. (mentor)Hiemstra - van Mastrigt, S. (mentor)Ottens, R. (mentor) Faculty Industrial Design Engineering Department Industrial Design Programme Master of Science Integrated Product Design Date 2016-01-05 Abstract The design and implementation of an ‘easy-to-use’ and ‘passenger- and staff-friendly’ concept to check the dimensions and weight of passenger’s hand luggage at the airport. This concept will improve the seamless flow of the passenger at the airport. The concept will be used by KLM and other airlines stationed at Amsterdam Airport Schiphol. Subject Hand luggageKLMPassengersMeasurementSeamless flow To reference this document use: uuid:aad665fd-1b1e-4c2c-a48f-d2fcf19f8047 Access restriction Campus only Part of collection Student theses Document type master thesis Rights (c) 2016 De Kok, E.A.E.