Print Email Facebook Twitter The Impact of Social Business Process Management on Policy-making in e-Government Title The Impact of Social Business Process Management on Policy-making in e-Government Author Gong, Yiwei (Wuhan University) Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology) Date 2017 Abstract The combination of social media and Business Process Management (BPM) has given rise to the emerging field of “social BPM”. The new development of social BPM is expected to provide benefits like flexibility for knowledge-intensive processes, like policy-making. The goal of this paper is to understand the impact of social BPM on policy-making. We first present a literature survey showing that social BPM is a new and emerging research area and limited attention has been given to social BPM in egovernment. The literature reviews showed a lack of empirical research into the accomplished benefits of social BPM. To bridge this gap, a comprehensive case study in a Dutch government social BPM platform was conducted. While not all the benefits suggested in the literature were identified in the case study, negative impact of social BPM were also found. A tension was found between accomplishing flexibility and accountability and user efficiency. Subject Social BPMPolicy-makingFlexibilityAccountabilitye-Government To reference this document use: http://resolver.tudelft.nl/uuid:ace051cf-52ef-421a-9d48-d882229b6e2a DOI https://doi.org/10.24251/HICSS.2017.297 Publisher University of Hawaii ISBN 978-0-9981331-0-2 Source Proceedings of the 50th Hawaii International Conference on System Sciences, 50 Event 50th Hawaii International Conference on System Sciences, 2017-01-04 → 2017-01-07, Hawaii, United States Part of collection Institutional Repository Document type conference paper Rights © 2017 Yiwei Gong, M.F.W.H.A. Janssen Files PDF paper0304.pdf 941.78 KB Close viewer /islandora/object/uuid:ace051cf-52ef-421a-9d48-d882229b6e2a/datastream/OBJ/view